Server Assistant – Ella Mae’s Diner

Department: Food & Beverage

Reports to: Ella Mae’s Diner General Manager, Assistant Manager, Food & Beverage Supervisor

Status: Non-Exempt

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Job Summary:

Servers Assistants will be responsible for ensuring exceptional service to all guests that is consistent and continually in accordance with the Luminary Hotel & Co. service standards and standards of Mainsail Lodging & Development.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

  • Thorough knowledge of Ella Mae steps of service and guest interaction.
  • Serves guests in an efficient courteous manner following the proper steps of service
  • Responsible for setting tables, serving food orders and removing used plate ware and utensils
  • Light food running when applicable, ability to carry plates that may be warm or hot
  • Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
  • Polish glass ware, utensils, organize clean and soiled linen
  • Perform other duties as management requests to service our guests
  • Follow and complete procedures as they relate to In Room Dining (IRD)
  • Input order into POS system Micros
  • Organize items and needs to be brought to room based on order
  • Follow Covid-19 guidelines set forth for delivery

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience required
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

Physical Demands

  • Ability to lift 20 pounds or more
  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Career Information

Date Posted:
July 29, 2020

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