Server Assistant

Reports to: Executive Chef, Food & Beverage Manager, Assistant Food & Beverage Manager, Food & Beverage Supervisor

Status: Non-Exempt

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Job Summary:

K Club Bar and Bistro Server Assistants will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Tribute Collection standards.

**Please note, The Karol Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

 

Essential Functions

  • Knowledge of all beverages to include liquors and wines
  • Serves guests in an efficient courteous manner following the proper steps of service
  • Runs food and assists servers as needed to K-Club Bistro, K-Club Bar, Pool, Roof Top Bar, In Room Dining
  • Comfort level with running food/drinks/hot boxes inside guest rooms
  • Report to work on time and in proper uniform/approved attire
  • Work as a team with all team members within the hotel
  • Check station assigned for cleanliness of area
  • Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
  • Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
  • Ability to pair wines with meals
  • Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
  • Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
  • Ability to use large descriptors to showcase entrees
  • Be aware of any specials, soups, drinks, and any items that are running low
  • Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
  • Follow cash handling procedures, and must be able to explain shortages and overages
  • Follow the proper steps of service consistently with every table as outlined in training manual
  • Upsell items to guest at all interactions
  • Bus tables quickly and quietly ensuring no sticky residue is left on the table
  • Ability to carry tray
  • Detail tables and remove items not in use
  • Never solicit tips
  • Attend monthly department meetings and daily stand ups
  • Perform other duties as management requests to service our guests
  • Ability to use POS (point of sale) system
  • Follow the procedures addressed in the training manual

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

 

Qualification Standards

 

Education & Experience

  • High School diploma or higher
  • Previous hospitality/serving position preferred – minimum one-year Server Assistant, Backwater, or Food Runner in greater Tampa Bay area preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology, e.g. tablets

 

Physical Demands

  • Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
  • Ability to walk and bend
  • Ability to lift 25 pounds
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Long hours sometimes required

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
December 5, 2019

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