Server Assistant

Reports to: Restaurant General Manager, Food & Beverage Managers

Status: Non-Exempt

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The Epicurean Brand:

Sometimes, to make something great, you have to start from scratch.  We’ve crafted a foodies paradise.  A wine lover’s dream.  A place for connoisseurs of life to come and indulge their appetite.  Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer.  If you share our passion, we look forward to hearing from you.

The Elevage Brand:

Whether you want to call them Epicureans, foodies, or gourmands, we’re crafting dining experiences that speak to lovers of life’s greatest flavors. Because as far as we’re concerned there’s no greater celebration of life than to indulge our most basic human need. Here, we dine. And we do it exceptionally well. Experience dishes that are innovative, aesthetically beautiful, and above all, pleasing to the plate.

Job Summary:

Server assistants will be responsible for the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that are consistent and continually in accordance with the Bern’s Legacy and the Autograph Collection standards under the franchise of Mainsail.

**Please note, Mainsail is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

  • Knowledge of all beverages to include liquors and wines
  • Serves guests in an efficient courteous manner following the proper steps of service
  • Runs food and assists servers as needed to Elevage, The Lobby Bar, Pool, Upstairs Bar, In-Room Dining
  • Comfort level with running food/drinks/hot boxes inside guest rooms
  • Report to work on time and in proper uniform / approved attire
  • Work as a team with all team members within the hotel
  • Check station assigned for the cleanliness of the area
  • Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
  • Have necessary tools to run the shift such as a tray, pen, corkscrew, crumber
  • Ability to pair wines with meals
  • Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
  • Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place
  • Ability to use large descriptors to showcase entrees
  • Be aware of any specials, soups, drinks, and any items that are running low
  • Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
  • Follow cash handling procedures, and must be able to explain shortages and overages
  • Follow the proper steps of service consistently with every table as outlined in the training manual
  • Upsell items to guest at all interactions
  • Bus tables quickly and quietly ensuring no sticky residue is left on the table
  • Ability to carry tray
  • Detail tables and remove items, not in use
  • Never solicit tips
  • Attend monthly department meetings and daily stand-ups
  • Perform other duties as management requests to service our guests
  • Ability to use POS (point of sale) system
  • Follow the procedures addressed in the training manual

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

 

Qualification Standards

 

Education & Experience

  • High School diploma or higher
  • Previous hospitality / serving position preferred – minimum one year Server Assistant, Backwater, or Food Runner in greater Tampa Bay area preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology, e.g. tablets

 

Physical Demands

  • Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
  • Ability to walk and bend
  • Ability to lift 25 pounds
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Long hours sometimes required

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high-pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Career Information

Date Posted:
May 13, 2021

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