Restaurant Host

Department: Food + Beverage

Reports to: Food + Beverage Leadership

Status: Exempt

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Now Hiring at the Fenway Hotel! It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today! The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property is a part of the Marriott’ Autograph Collection group. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.

Be part of an established, incredible hotel to work for – we have been recognized as “Best in Travel” in Trip Advisor’s 2021 Travelers’ Choice Awards!

As Fenway’s signature restaurant, HEW Parlor & Chophouse features a contemporary interpretation of classic chophouse design, with a Scottish accent and an open kitchen with interactive experiences. Hi-Fi Rooftop Bar is a gathering place for visitors and locals alike to enjoy breathtaking views over St. Joseph Sound, while savoring craft cocktails and small plates.

Job Summary:

The Host will be responsible for greeting and seating all guests in the lobby bar and restaurant to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience. Must be available weekends. 

Essential Functions

• Welcome each guest genuinely and seat them as quickly as possible
• Maintain reservations on reservation platform used (Opentable and or Yelp)
• Ability to converse with guests to make them feel comfortable if there is a wait for tables
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Perform other duties as management requests to service our guests.

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position in greater Tampa Bay area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads, desktop computers

Physical Demands

• Ability to stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs.
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary