Resort Host

Department: Front Office

Reports to: Property Manager

Status: Non-Exempt

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JOB SUMMARY

Part Time Resort Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience.

 DUTIES & FUNCTIONS

• Escort guests to room according to their preferences paying attention to those nonverbal cues to make each experience unique
• Assist guests to their rooms
• Assist with guest luggage as needed
• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
• Responsible to know all functions to showcase the resort to each guest
• Maintain guest confidentiality
• Share knowledge of events and features within the resort
• Maintain knowledge of resort and local events to enhance the guests stay
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Run errands for guests
• Deliver fresh towels to guests and re stock room amenities as needed
• Inspect rooms for cleanliness
• Make travel arrangements for guests to include sightseeing and other tours
• Assist with coordination between Housekeeping and Maintenance
• Verify & deliver guest requests
• Respond to guest inquiries
• Follow scheduled shifts and follow break and lunch requirements
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and or in room
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on TripAdvisor and other social media sites

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology

Physical Demands:

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands:

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary