Director of Residence — 40 West 12th

Department: Property Management

Reports to: General Manager

Status: Non-Exempt

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“Not what we have, but what we enjoy, constitutes our abundance.”


Mastering the “art of the experience,” the 40 West 12th lifestyle dares you to imagine beyond the everyday. Balancing the thrill of Midtown living and a retreat from city life, the vast array of amenities and services invite residents to experience both energizing and contemplative moments. The next generation of Midtown offers ample opportunities for connoisseurs of life to awaken the senses, experience it all, then hit repeat.


The Director of Residence’s day-to-day operational responsibilities includes effectively managing personnel, resident services, maintenance, risk management, capital improvements, information reporting, and compliance with applicable laws and company policies.


  • Assure that the policies, resolutions, and goals of the Board are carried out
  • Be knowledgeable of all Association Governing Documents, Rules, and Regulationsand general legal requirements of a community association
  • Provide excellent customer service and maintain open lines of communication withfellow Associates, homeowners, and Board of Trustees/Directors
  • Interviews, hires, trains, and supervises property staff
  • Plans and prepares team member work schedules, assigns tasks and delegates work,monitors job progress and work-flow, reviews work for timeliness and accuracy, andappraises work performance
  • Implements team member performance actions, such as raises, promotions,discipline, terminations, etc.
  • Demonstrated talent for interacting with a diverse set of individuals and personalities
  • Be familiar with the operation of all life safety equipment and emergency procedures
  • Responsible for cleanliness of buildings, pool areas as well as all common areas
  • Interview new department candidates
  • Responsible for supervision of security services
  • Attend all Board and committee meetings, offer management reports and advice onthe operations and administration of the Condominium. Keep records and minutes ofmeetings.
  • Responsible for capital projects as directed by the BOD
  • Supervise and perform any and all administrative tasks as needed to ensure efficientlyoffice operation
  • Supervise concierge, administrative, maintenance, and housekeeping personnel
  • Prepares, executes, and monitors operating budget, ensures expense control
  • Prepares, analyzes, and evaluates property status reports, such as financial statements
  • Accurately prepares and submits property invoices and payroll information in accordance with established guidelines.
  • Manages resident issues
  • Performs regular property inspections, so as to ensure visual appeal of property andmaintain hazard-free conditions
  • Communicates with hotel general manager and chief engineer regarding the overallthe function of the property.
  • Ensures excellent resident service and promotes a quality living experience for allresidents.
  • Inspects buildings and grounds to ensure safety and cleanliness, and alertsMaintenance of items that need to be repaired.
  • Prepares and practices emergency plans, including evacuation, or inclement weatherdrills, and determines where people will go in the event of an emergency or disaster.
  • Promote and participate in company-sponsored training programs and ensure subordinate team members participate in all training classes within a required timeframe
  • Complies with all applicable health and safety rules and regulations, as well asapplicable local, state, and federal lawsESSENTIAL ATTRIBUTES:
  • Effective written and verbal communication skills
  • Attentional to detail
  • Strong problem solving and reasoning skills
  • Strong organizational and prioritization skills
  • Ability to read, write, understand, and communicate in English.
  • Ability to use a personal computer and has a working knowledge of email, Microsoft-Word and Excel, or other on-site accounting software.MUST HAVES:
  • Associate or bachelors degree
  • Minimum of 4 years luxury condo management experience, preferably in Atlanta (caninclude a combination of property manager and/or assistant manager experience)
  • Management license for condominiums
  • Ability to present typical financial reports
  • Effective and mindful communication skills. We want you to lead, motivate, and inspire

your team

  • Mathematical Mind: Ability to build a budget and read and comprehend P&L


Career Information

Date Posted:
May 26, 2021

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