Reports to: Front Desk Manager, Front Desk Supervisor
The AYS (At Your Service) Operator will be responsible for managing guest requests and follow ups as well as Concierge Services. Position will require executing room service orders and utilize advanced technology to ensure exceptional, personalized service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.
**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.
Education & Experience
NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
April 3, 2019