Restaurant Supervisor-Oxbow Bar & Grill

Department: Food & Beverage

Reports to: Oxbow Bar & Grill General Manager

Status: Non-Exempt

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Job Summary:

Oxbow Bar & Grill Supervisor will be responsible for exceptional service to all guests, developing and maintaining a strong team environment. Responsible to support the Oxbow Bar & Grill management team with the day-to-day operations of Oxbow Bar & Grill, including private events.

Essential Functions

• Responsible for daily functions of the Oxbow Bar & Grill and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
• Ensure that scheduled functions are complete and are set up accurately
• Assist in maintaining a motivated, interactive positive team
• Assist with on boarding and training staff
• Maintain professionalism with team members, managers and guests.
• Open and close shift in accordance with the manager’s checklist
• Greet guests, initiate conversations with guests and solicit feedback from guests.
• Handle daily scheduling of team members and adjust when necessary
• Implement proper tools for running shifts:  e.g.  Schedules, floor plans, reservations, etc.
• Solve team member issues such as call outs or any other daily issue that should arise with team members
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Stay on the floor the entire meal period
• Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
• Ensure daily side work has been completed prior to staff leaving
• Ensure team is in proper uniform/approved attire
• Attempt to limit problems and liability related to customers’ drinking by following TIPS practices
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Monitor and maintain tables
• Rotate stations fairly
• Demonstrate positive communication with team
• Maintain fair and consistent coaching and counseling
• Attend meetings as necessary
• Communicate and maintain positive inter-departmental relations
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Communicate with managers and next shift any issues
• Other duties as assigned by Director of Food & Beverage or Luminary Hotel General Manager

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous Hospitality Food & Beverage experience required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Experience with Micros POS preferred
• Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary