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Oxbow Bar & Grill Host/Cashier

Department: Food & Beverage

Reports to: Oxbow Bar & Grill General Manager

Status: Non-Exempt

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Job Summary:

Oxbow Bar & Grill Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Oxbow Bar & Grill standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

  • Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, and following all proper steps of service
  • Ability to create a service experience for the guest that represents the Oxbow Bar & Grill brand
  • Monitors guests’ needs and the workflow of the restaurant and seat guests accordingly
  • Maintain and manage Oxbow Bar & Grill reservations in the restaurant’s reservation system
  • Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, room charges, and gift cards.
  • Ability to converse with guests in a friendly, hospitable, and informative manner
  • Use a rotation method to ensure seating is fair
  • Report to work on time and in proper uniform/approved attire
  • Work as a team with all Oxbow Bar & Grill team members
  • Check greeter station assigned for the cleanliness of the area
  • Ensure the front of the restaurant is clean, orderly and all objects are dust free
  • Check all tables to ensure they are set up properly and ready to be seated with guests
  • Communicate with servers when seating tables alerting them that they have a table sat
  • Assist servers when necessary and clears, sanitizes, and sets tables as needed
  • Have knowledge of the Luminary Hotel and Caloosa Sound
  • Ability to communicate to managers the flow of the dining room
  • Never solicit tips
  • Attend monthly department meetings and daily stand-ups
  • Ability to proficiently use POS (point of sale) system Oracle MICROS POS
  • Assist managers with daily duties such as scheduling of stations
  • Follow all procedures addressed in the training manual
  • Perform other duties as management requests to service guests

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred, at least one-year host position preferred
  • Previous cashier/cash handling experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads
  • Ability to assist with menu revisions when needed

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to lift 20 lbs. or more
  • Corrected vision to normal range
  • Long hours sometimes required

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high-pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

Career Information

Date Posted:
August 16, 2021

Career Category: