Overnight Loss Prevention Officer

Status: Exempt

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Job Description 

Position: Overnight Loss Prevention Officer 

Location: Atlanta, GA 

Reports to: Front Office Manager  

Status: Non-Exempt 

Job Summary 

The Overnight Loss Prevention Officer performs grounds patrol or guard desk duties to maintain order, enforce rules/regulations and ensure observance of all applicable laws.   

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position. 

Essential Functions 

Comply with Mainsail’s Core Values 

Patrol lobby, common areas and associate areas regularly 

Communicate with management, investigate disturbances, complaints 

Complete necessary shift summaries and reporting as dictated by property and company requirements  

Obtain assistance for accident victims 

Act as example for safety and security practices 

Utilize judgment regarding courses of action towards troublesome guests 

Assists management and enforcement officers in emergency situations 

Ensure all guest/associate contact is professional and courteous 

Performs related duties to include assistance with deliveries, tasks initiated by supervisors 

Be familiar with the organization of the Hotel and know the function of each department  

Attend meetings/training as required by management 

Other duties as assigned 

Qualification Standards 

Education & Experience 

High school graduate 

One year of security experience required 

Security Officer Certification from the State of Georgia

Valid Drivers’ License/State of Georgia  

Excellent customer service skills 

Excellent communication skills, both verbal and written 

Physical Demands 

Ability to sit or stand for extended periods of time 

Ability to communicate clearly 

Corrected vision to normal range 

Ability to lift 20 pounds 

Long hours sometimes required 

Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment 

Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices) 

Mental Demands 

Must be able to read and understand directions. 

Must be able to communicate with guest/customers to understand needs and convey solutions 

Must be able to manage multiple priorities 

Make sound judgments quickly 

Work on multiple tasks, making appropriate progress towards deadlines 

Able to work independently, take direction and provide direction to others 

Manage differing personalities within the hotel and the community 

Maintain the highest degree of confidentiality 

Ability to work effectively in stressful, high pressure situations 

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary 

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. 

Career Information

Date Posted:
September 11, 2022

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