Restaurant Manager-Outlets

Department: Food & Beverage

Reports to: Multi Outlets General Manager

Status: Exempt

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Job Summary:

The Outlet Restaurant Manager will be responsible for the direct supervision of all the daily operations of assigned Luminary Hotel & Co. F&B outlets to include restaurant, bar, and in-room dining as directed by the Multi Outlets General Manager and to ensure exceptional service to all guests that is consistent and continually in accordance with its standards.

Essential Functions

  • Manage day to day operations, ensuring quality service standards are met and the guest experience is exceptional
  • Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
  • Assist the Multi Outlets General Manager with booking & execution of any banquet functions within the restaurant
  • Manage the restaurant from the arrival to the completion of the experience to ensure positive guest retention
  • Open and close shifts in accordance with the managers’ checklist
  • Conduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc.
  • Ensure team is in proper uniform/approved attire
  • Rotate server stations in a fair manner
  • Solve issues such as call outs or any other daily issues that should arise with team members
  • Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience
  • Ensure that scheduled functions are complete and are set up accurately
  • Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
  • Find solutions to guest issues such as quality of food and service, long wait times, etc.
  • Ensure guest privacy and security by correctly following hotel procedures
  • Attempt to limit problems and liability related to customers’ drinking by following TIPS practices
  • Ensure team members are aware of all applicable laws regarding alcoholic beverages
  • Monitor beverage staff to ensure proper portion control and maintain low beverage cost
  • Follow SafeStaff sanitary compliance throughout all areas
  • Monitor payroll hours and the flow of business, making cuts appropriately as to not negatively affect the level of service
  • Ensure daily side work has been completed prior to staff leaving
  • Communicate any issues with managers and the next shift
  • Create a positive atmosphere for guest relations and teamwork
  • Assist in maintaining a motivated, interactive, positive team
  • Maintain professionalism with all team members, managers, and guests
  • Ensure team members are treated fairly and equitably; prioritize team member retention
  • Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource’s assistance
  • Strive daily to improve service skills with all team members within the department
  • Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach
  • Monitor and track team member performance to ensure a “whole picture” review session
  • Maintain a professional working relationship and promote open lines of communication with all Luminary Hotel management and team members
  • Communicate and maintain positive inter-departmental relations
  • Review staffing levels to ensure exceptional guest service, meeting of operational needs, and financial objectives are being met
  • Review all F&B team members’ hours worked for payroll compilation and submit to accounting on a timely basis
  • Control costs by conducting daily/monthly par checks and inventory to review portion control and reduce waste
  • Assist with Month End Inventory as well as any other any other inventory requests as directed by Multi Outlets General Manager or Director of F&B
  • Uphold required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting weekly/monthly inventories on a timely basis
  • Maintain and monitor “Lost and Found” procedures and policies according to standards
  • Comply at all times with Hotel’s standards and regulations to encourage safe and efficient hotel operations
  • Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
  • Maintain compliance with Hotel core values
  • Maintain regular attendance in compliance with Hotel’s policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule
  • Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
  • Attend meetings as necessary
  • Perform other duties as management requests to service our guests

Hotel Performance

  • Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors
  • Provide/deliver exceptional Hotel GSS (guest satisfaction surveys) and Food & Beverage guest reviews

Education & Experience

  • Previous experience in a food and beverage management role
  • 2 years degree or higher preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to effectively present information to individuals or groups
  • Proficient with Microsoft Office programs a must, Marriott systems a plus

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to lift, bend, and carry 25 lbs.
  • Ability to climb stairs
  • Corrected vision to normal range
  • Ability to drive/transport self and others
  • Ability to travel on occasion for meetings
  • Ability to work long hours as needed

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
June 26, 2023

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