Operations Associate

Reports to: General Manager

Status: Non-Exempt

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Job Summary

The Operations Associate performs operational tasks necessary to maintain the furnished apartments and related inventory required for their completion.


Essential Functions

  • Ensure adherence to Core Values of Mainsail Management Group, Inc.
  • Packing and unpacking bins in warehouse
  • Deliver and set up housewares in furnished apartment
  • Pick up housewares from furnished apartment
  • Assist with housekeeping and Change of Resident cleans
  • Complete Oscar Dash forms assigned each day
  • Drive daily to the jobs needed driving a company vehicle
  • Heavy cleaning of apartments when needed (toilets, ovens, floors, etc.)
  • Verify functionality of internet, cable, telephone, alarm code and report any malfunctions to Operations Manager/Guest Service Manager.
  • Assist with move-in/ move out inspections of apartment condition for pickups and setups and relay any noted problems (damages etc.)
  • Inspect furniture condition on regular basis to insure furniture functionality and quality, report information to Operations Manager
  • Various warehouse duties – to include preparation of setup bins, shipping/receiving, inventory, laundry
  • Report any issues or malfunctions of fleet vehicles
  • Follow Lost and Found SOP
  • Report or attempt to solve any problems or issues reported by guests in a quick, courteous and professional manner.
  • Maintain good relations with all guests, vendors and apartment community partners
  • Attend, participate and assist in department meetings as necessary
  • Actively participate in accident prevention and safety
  • Drive company vehicles in a safe and responsible manner
  • All other duties as assigned


Qualification Standards

Education & Experience

  • High School diploma or equivalent required.
  • 6 months’ experience as mobile housekeeper, or operations service staff.
  • Must possess a valid driver’s license for the applicable state – driving record must be within acceptable insurance requirements.
  • Good communications skills – must be able to communicate needs and understand assignments.
  • Ability to use a wide range of cleaning products and utensils, in accordance with OSHA and safety guidelines.


Physical Demands

  • Following ergonomic safety practices with respect to lifting and movement; using standard safe trade practices (e.g., proper usage of chemicals, etc.); using personal protective equipment as suggested; using OSHA-mandated and/or proper/accepted work practices.
  • Position requires full range of physical abilities, including moving throughout apartment buildings, walking, climbing stairs, bending, kneeling, stooping, accessing all spaces, ability to lift up to 50 lbs.
  • Must be able to drive company owned vehicle distances up to 4 hours away.
  • Work both indoors and outdoors as necessary.
  • Long hours sometimes required.


Mental Demands

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Career Information

Date Posted:
June 3, 2021

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