Night Auditor

Department: Front Office

Reports to: Front Office Manager

Status: Non-Exempt

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Job Summary:

Night Audit covers the overnight shift and closes all reporting functions for the day. The Night Auditor serves as the main point of contact for guests during the overnight hours and is responsible for ensuring exceptional personalized service to all guests.

Essential Functions

• Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest’s name.
• Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
• Produce accurate and timely reports and correctly handle all cash transactions
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailed transactions, and final reports to accounting and profit centers
• Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
• Balance and audit room revenue, food and beverage revenue, cashier’s reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
• Transmit credit card batches
• Complete and transmit daily management and accounting reports and supporting documents
• Assist with MOD (Manager on Duty) responsibilities as needed and act as the hotel ambassador in the absence of management.
• Perform all Guest Service Representative functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messages
• Assist in driving hotel shuttle to locations within 3 miles if necessary
• Accurate cash handling

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred
• Previous Marriott experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 40 lbs
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

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