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Night Auditor

Department: Front Office

Reports to: Assistant General Manager

Status: Non-Exempt

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The soon-to-open Residence Inn by Marriott® Tampa Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Complex of Pasco County.  Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. The Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages, and small plates.

The hotel Night Auditor covers the overnight shift and closes all reporting functions for the day. This person serves as the main point of contact for guests during the overnight hours to ensure an exceptional personalized service to all guests that is consistent and continually in accordance with the Management Company of Mainsail Lodging & Development.

Status: Non – Exempt — $13.50/ hour + Benefits 

Essential Functions:

  • Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
  • Produce accurate and timely reports and correctly handle all cash transactions
  • Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
  • Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
  • Balance and audit room revenue, food and beverage revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
  • Complete and transmit daily management and accounting reports and supporting documents
  • Act as hotel system liaison during night hours
  • Perform all Guest Service Agent functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messages
  • Provide warm, friendly hospitality to guests
  • Accurate cash handling

 

Hotel Performance:

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS

 

Qualification Standards:

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Previous FOSSE experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g., tablets, computers

Physical Demands

  • Ability to stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high-pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Career Information

Date Posted:
September 28, 2021

Career Category: