Night Audit

Department: Front Office

Reports to: Front Office Manager

Status: Non-Exempt

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Job Summary:

Night Auditor covers the overnight shift and closes all reporting functions for the day. This person serves as the main point of contact for guests during the overnight hours to ensure an exceptional personalized service to all guests that is consistent and continually in accordance to the Management Company of Mainsail Lodging & Development.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

  • Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business.
  • Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers.
  • Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
  • Produce accurate and timely reports and correctly handle all cash transactions.
  • Balance and audit room revenue, food and beverage revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues.
  • Transmit credit card batches.
  • Complete and transmit daily management and accounting reports and supporting documents.
  • Act as hotel system liaison during night hours.
  • Provide relief support to hotel PBX operator during shift.
  • Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
  • Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
  • Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
  • Process mobile arrivals and execute flawless service in remote check in area.
  • Ability to engage and navigate high tech amenities and applications.
  • Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
  • Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
  • Assist with guest luggage and receive, store, and deliver both luggage and mail.
  • Respond to guest inquiries.
  • Follow scheduled shifts and follow break and lunch requirements.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Report any suspicious activity or unusual items in room.
  • Report any irregular behavior from guests in public areas and or in room.
  • Ability to take initiative and handle assignments with limited supervision.
  • Follow all hotel policies and procedures as outlined in the team member handbook.
  • Maintain cleanliness and order of work area.

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Previous Opera PMS experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written

Physical Demands

  • Ability to sit or stand for extended periods of time.
  • Ability to bend.
  • Ability to lift, pull 40 lbs.
  • Ability to communicate clearly.
  • Corrected vision to normal range.
  • Ability to work long hours as needed.

Mental Demands

  • Make sound judgments quickly.
  • Work on multiple tasks, making appropriate progress towards deadlines.
  • Able to work independently, take direction, and provide direction to others.
  • Manage differing personalities within the office, the hotel, and the community.
  • Maintain the highest degree of confidentiality.
  • Ability to work effectively in stressful, high pressure situations.
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Career Information

Date Posted:
October 22, 2019

Career Category: