Multi-Property Training Manager

Reports to: Corporate Director of Training, General Manager, Area Director of HR

Status: Exempt

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Job Summary:


Looking for an experienced training and development manager to devise our Hotel training strategy, oversee its implementation and assess its outcomes. The Training Manager will identify training and developmental needs and drive suitable training initiatives that build loyalty to the Hotel. They will work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Hotel.


**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.


Essential Functions


  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
  • Draw an overall or individualized training and development plan that addresses needs and expectations
  • Deploy a wide variety of training methods
  • Disseminate corporate initiatives to hotel
  • Conduct effective induction and orientation, and service-related sessions
  • Monitor and evaluate training program’s effectiveness, success and ROI monthly/quarterly and report on them
  • Maintains training tracking process hotel wide, enters data, tracks completion and processes
  • Manage training budget for assigned properties
  • Ensuring strategic alignment of the training department with hotel/business goals
  • Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
  • Assist HR with employee engagement surveys
  • Identifying training needs by consulting with division heads and using needs assessments
  • Always maintain the strictest of confidentiality on matters pertaining to the company and the team members
  • Maintain a keen understanding of training trends, developments and best practices
  • Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
  • Assist in pre-opening hotels in other states which will include overnight stays for up to three weeks
  • Performs other related duties as assigned








Qualification Standards


Education & Experience:

  • 4-year bachelor’s degree in education, human resources or hotel management preferred
  • Prior operational management experience
  • Previous experience as a training manager preferred
  • Track record in designing and executing successful training programs
  • Familiarity with traditional and modern training methods (e-learning, workshops, simulations, in classroom training)
  • Excellent guest service skills
  • Excellent communication skills, both verbal and written
  • Ability to effectively present information to individuals and groups
  • Proficient with Microsoft Office programs a must, ADP, Marriott systems a plus


Physical Demands:

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to drive/transport self and others
  • Ability to travel to other hotel(s)/corporate office as needed. On occasion for preopening operations for long lengths of time (up to 3 weeks).
  • Long hours sometimes required



Mental Demands:

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotels and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
September 1, 2019

Career Category: