Minibar Attendant

Department: Operations

Reports to: Housekeeping Manager

Status: Non-Exempt

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Job Description

Position: Minibar Attendant

Location: Tampa, FL

Reports to: Director of Rooms Operations/Housekeeping Manager/Assistant Housekeeping Manager/Housekeeping Supervisor

Status: Non-Exempt

Job Summary:

Minibar Attendant will be responsible for providing our guests with a fully stocked and well-maintained minibar on a daily basis during their stay. Minibar attendant is also responsible for assisting the Housekeeping team on the floors in order to ensure that all products are posted in the minibar system and appropriate charges are made to the room prior to guest departure.

 Essential Functions

• Authorized to enter all guest rooms when pertaining to minibar
• Stock and replace missing items, inspect, move and clean the minibar in accordance with department procedures and policies.
• Maintain, track and complete daily worksheet of minibar stock.
• Responsible for replenishment of minibar items in rooms.
• Responsible for maintaining the minibar pantry in terms of stock, stacking and cleanliness.
• Ensure products in minibar are not expired and take the proper procedures to remove those products as necessary.
• Maintain the highest level of customer service and display professionalism at all times.
• Follows all required safety and standard operation procedures.
• Properly complete, maintain and track inventory on checklist and in store room every day, weekly and monthly.
• Submit minibar inventory each month to Housekeeping Manager.
• Ensure that menus are present in every guest room.
• Report all minibar concerns to management, including any guest issues.
• Knowledge of Windows 10 and minibar system.
• Perform any other duties deemed necessary for the success of the department.
• Acknowledge guest in all public spaces with a warm and friendly greeting, such as using the guest name.
• Follow scheduled shifts and follow break and lunch requirements.
• Report any light outages, broken equipment, or room disparities to manager, paying close attention to details.
• Assist guest with any specials requests.
• Professional communication while using technology.
• Respect all guests, team members, and management by maintaining a positive, friendly attitude.
• Maintain guest confidentiality following all hotel procedures.
• Report any suspicious activity or unusual items in public areas and/or in rooms.
• Ability to take initiative and handle assignments with limited supervision.
• Follow all hotel policies and procedures as outlined in the team member handbook.

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to lift/push/pull 50 lbs.

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.