Maintenance Technician

Department: Maintenance

Reports to: General Manager

Status: Non-Exempt

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JOB SUMMARY

The Maintenance Technician is responsible for assisting with the operation, maintenance, service and repair of equipment as assigned.  He/she is also responsible for participating in the preventative maintenance program, handling guest/residents requests, other work orders as assigned as well as the outside grounds upkeep and building cleanliness.  He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, etc., as assigned.

QUALIFICATION STANDARDS

Education & Experience:

• Experience in Maintenance or a related field preferred.
• High School diploma or equivalent required.
• Licensed in a trade preferred but not required (plumbing, electrical, HVAC, A/C, etc.).
• Must have a valid driver’s license for the applicable state.
• Ability to use technology

Physical Demands:

• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.

Mental Demands:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying the issues raised by co-workers and residents.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work unsupervised.

DUTIES & FUNCTIONS

• Approach all encounters with guests, residents and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Mainsail Lodging & Development standards, as required by scheduling which will vary according to the needs of Mainsail Beach Inn.
• Sand, stain/paint & maintain beach furniture to keep in excellent repair.
• Empty garbage bins daily & maintain bins in a like new condition.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient hotel operations.
• Follow all resort complex and departmental procedures and policies.
• Report emergencies and safety hazards immediately/assists with safety concerns.
• Handle and complete guest /owner maintenance requests in a timely fashion.
• Assist with the operation, maintenance and repair & upkeep of equipment.
• Replace A/C filters on a quarterly basis – maintain filter log.
• Change out light bulbs; perform preventative maintenance for guest/owners units to include: vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
• Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, HVAC.
• Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.
• Immediately follow up on any alarms to determine the exact location and cause – determine emergency status and report to the Engineering Manager with findings.
• Keep assigned equipment and work areas clean and orderly

Marginal:

• Do regular property tours of garden and full exterior perimeter for debris and trash removal; Check the lighting and irrigation periodically, sweep shell & rock area so they look tidy & clean out guest wash stations regularly.
• Complete all appropriate Maintenance forms, and maintain accurate maintenance logs for inspections
• Complete assigned maintenance request forms daily.
• Use proper two way radio etiquette at all times when communicating with other employees.
• Perform any other duties as requested by management.

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.