Maintenance Technician

Department: Engineering

Reports to: Director of Residence

Status: Non-Exempt

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We’re hiring at 40W 12th! With elegant detail throughout and the finest finishes, the residences at 40 West 12th offers effortless and understated luxury in Atlanta’s premier Midtown neighborhood. With 64 residences, the 40 West 12th lifestyle is thoughtfully integrated with an array of luxurious amenities. A full-scale Health and Wellness Club, a professional Yoga Studio, an all-season resort style pool, and private one-acre terrace in the sky. In beautiful harmony with the The Epicurean Hotel’s street level restaurant inspired by a gourmet pedigree and ninth floor Sky Terrace café and bar to compliment the spectacular view. Be apart of something great here at 40W 12th. 

The Maintenance Technician is responsible for assisting with the operation, maintenance, service, and repair of equipment as assigned.  He/she is also responsible for participating in the preventative maintenance program, handling residents’ requests and other work orders as assigned.  He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, etc., as assigned.

Essential Functions

• Approach all encounters with residents and employees in an attentive, friendly, courteous, and service oriented manner.
• Maintain regular attendance in compliance with Mainsail Lodging & Development standards
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Always comply with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient hotel operations.
• Follow all departmental procedures and policies.
• Report emergencies and safety hazards immediately/assists with safety concerns.
• Handle and complete resident maintenance requests in a timely fashion.
• Assist with the operation, maintenance and repair of equipment.
• Replace A/C filters
• Change out light bulbs; perform preventative maintenance for Common areas to include vinyl repair, touch up paint, minor furniture repair, caulking, tile repairs, etc.
• Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, pool, HVAC, etc.
• Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.
• Immediately follow up on any alarms to determine the exact location and cause – determine emergency status and report to the Director of Residences with findings.
• Keep assigned equipment and work areas clean and orderly
• Do periodic property tours of garden and exterior perimeter for debris and trash removal; check the lighting and irrigation periodically.
• Complete all appropriate Maintenance forms, if applicable
• Complete assigned maintenance request forms daily.
• Always use proper two-way radio etiquette when communicating with other employees.
• Manage and Maintain Residential Trash Room and Recycling daily.
• Perform any other duties as requested by management.

Residences Performance

• Ensure successful performance assisting residents with an exceptional experience

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads, desktop, and/or laptop computer

Physical Demands

• Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to lift / push / pull 50 lbs.

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary