Loss Prevention Officer

Reports to: Loss Prevention Manager

Status: Non-Exempt

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JOB SUMMARY

  • Performs Epicurean Hotel grounds patrols and building to maintain order, enforce rules/regular and ensure observance of applicable laws.

QUALIFICATION STANDARDS

Education & Experience:

  • High school graduate
  • One year security experience preferred
  • Valid Drivers’ License/State of Florida

Physical requirements:

Specific safety requirements for this position include:

  • Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
  • Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space , “hot work” work above ceiling practices)

Mental requirements:

  • Must be able to read and understand directions.
  • Must be able to communicate with guest / customers to understand needs and convey solutions.
  • Must be able to manage multiple priorities.

Knowledge and Skills

  • Good communication skills
  • Working understanding of Mainsail rules and regulations, along with local laws
  • Use reason and judgment in dealing with different types of people based on provided training
  • Ability to think clearly and react quickly in emergencies

DUTIES & FUNCTIONS

Essential:

  • Comply with Mainsail’s Core Values
  • Patrol lobby, common areas and Associate areas regularly
  • Communicate with management, investigate disturbances, complaints.
  • Complete necessary paperwork (shift reports and incident reports), e-mail pass-on and route as necessary
  • Obtain assistance for accident victims
  • Act as example for safety and security practices
  • Utilize judgment regarding courses of action towards troublesome guests
  • Assists management and enforcement officers in emergency situations
  • Ensure all guest/Associate contact is professional and courteous
  • Performs related duties to include assistance with deliveries, tasks initiated by supervisors
  • Attend meetings as required
  • Other duties as assigned

Marginal:

  • Be familiar with the organization of the Hotel and know the function of each department.
  • Attend meetings / training as required by management
  • Perform other duties as requested by management.

Career Information

Date Posted:
January 16, 2019

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