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Loss Prevention Officer

Department: Loss Prevention

Reports to: Director of Rooms Operations

Status: Non-Exempt

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Job Summary:

The Loss Prevention Officer performs grounds patrol or guard desk duties to maintain order, enforce rules/regulations and ensure observance of all applicable laws.

Essential Functions

  • Comply with Mainsail’s Core Values
  • Patrol lobby, common areas and associate areas regularly
  • Communicate with management, investigate disturbances, complaints
  • Complete necessary shift summaries and reporting as dictated by property and company requirements
  • Obtain assistance for accident victims
  • Act as example for safety and security practices
  • Utilize judgment regarding courses of action towards troublesome guests
  • Assists management and enforcement officers in emergency situations
  • Ensure all guest/associate contact is professional and courteous
  • Performs related duties to include assistance with deliveries, tasks initiated by supervisors
  • Be familiar with the organization of the Hotel and know the function of each department
  • Attend meetings/training as required by management
  • Other duties as assigned

 

Qualification Standards

Education & Experience

  • High school graduate
  • One year of security experience required
  • Security Officer Certification from the State of Florida optional
  • Valid Drivers’ License/State of Florida
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to lift 20 pounds
  • Long hours sometimes required
  • Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
  • Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)

 

Mental Demands

  • Must be able to read and understand directions.
  • Must be able to communicate with guest/customers to understand needs and convey solutions
  • Must be able to manage multiple priorities
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

 

Career Information

Date Posted:
August 26, 2021

Career Category: