Loss Prevention Officer

Department: Loss Prevention

Reports to: Loss Prevention Manager

Status: Non-Exempt

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JOB SUMMARY

• Performs Waterline grounds patrols and building to maintain order, enforce rules/regular and ensure observance of applicable laws.

 DUTIES & FUNCTIONS

Essential:

• Comply with Mainsail’s Core Values
• Patrol lobby, common areas and Associate areas regularly
• Communicate with management, investigate disturbances, complaints.
• Complete necessary paperwork (shift reports and incident reports), e-mail pass-on and route as necessary
• Obtain assistance for accident victims
• Act as example for safety and security practices
• Utilize judgment regarding courses of action towards troublesome guests
• Assists management and enforcement officers in emergency situations
• Ensure all guest/Associate contact is professional and courteous
• Performs related duties to include assistance with deliveries, tasks initiated by supervisors
• Attend meetings as required
• Other duties as assigned

Marginal:

• Be familiar with the organization of the Hotel and know the function of each department.
• Attend meetings / training as required by management
• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• High school graduate
• One year security experience preferred
• Valid Drivers’ License/State of Florida

Physical requirements:

Specific safety requirements for this position include:

• Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
• Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space , “hot work” work above ceiling practices)

Mental requirements:

• Must be able to read and understand directions.
• Must be able to communicate with guest / customers to understand needs and convey solutions.
• Must be able to manage multiple priorities.

Knowledge and Skills

• Good communication skills
• Working understanding of Mainsail rules and regulations, along with local laws
• Use reason and judgment in dealing with different types of people based on provided training
• Ability to think clearly and react quickly in emergencies