Loss Prevention Officer

Department: Loss Prevention

Reports to: Front Office Manager

Status: Non-Exempt

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Job Summary:

The Loss Prevention Officer performs grounds patrol or guard desk duties to maintain order, enforce rules/regulations and ensure observance of all applicable laws.

Essential Functions

• Comply with Mainsail’s Core Values
• Patrol lobby, amphitheater, convention center, common areas and associate areas regularly
• Communicate with management, investigate disturbances, complaints
• Complete necessary shift summaries and reporting as dictated by property and company requirements
• Obtain assistance for accident victims
• Act as example for safety and security practices
• Utilize judgment regarding courses of action towards troublesome guests
• Assists management and enforcement officers in emergency situations
• Ensure all guest/associate contact is professional and courteous
• Performs related duties to include assistance with deliveries, tasks initiated by supervisors
• Be familiar with the organization of the Hotel and know the function of each department
• Attend meetings/training as required by management
• Other duties as assigned

Qualification Standards

Education & Experience

• High school graduate
• One year of security experience required
• Security Officer Certification from the State of Florida
• Valid Drivers’ License/State of Florida
• Excellent customer service skills
• Excellent communication skills, both verbal and written

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to lift 20 pounds
• Long hours sometimes required
• Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
• Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)

Mental Demands

• Must be able to read and understand directions.
• Must be able to communicate with guest/customers to understand needs and convey solutions
• Must be able to manage multiple priorities
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary