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Loss Prevention Officer

Department:

Reports to: General Manager

Status: Non-Exempt

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Now Hiring at The Karol Hotel! We are looking for fun and enthusiastic individuals to join our team, apply today! The Karol Hotel is located just off the coast of Tampa Bay in the beautiful Feather Sound area. With views overlooking Tampa Bay, this chic boutique hotel creates an experience that celebrates the happenstance of life, come be a part of it.

Job Summary:

The Loss Prevention Officer performs grounds patrol or guard desk duties at the Karol Hotel building to maintain order, enforce rules/regulations and ensure observance of all applicable laws. 

Essential Functions

  • Patrol lobby, common areas and associate areas regularly
  • Communicate with management, investigate disturbances, complaints
  • Complete necessary paperwork (shift reports and incident reports), e-mail pass-on and route as necessary
  • Obtain assistance for accident victims
  • Act as example for safety and security practices
  • Utilize judgment regarding courses of action towards troublesome guests
  • Assists management and enforcement officers in emergency situations
  • Ensure all guest/associate contact is professional and courteous
  • Performs related duties to include assistance with deliveries, tasks initiated by supervisors
  • Be familiar with the organization of the Hotel and know the function of each department
  • Attend meetings/training as required by management
  • Other duties as assigned

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

  • High school graduate
  • One year of security experience required
  • Security Officer Certification from the State of Florida
  • Valid Drivers’ License/State of Florida
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to lift 20 pounds
  • Long hours sometimes required
  • Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
  • Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)

Mental Demands

  • Must be able to read and understand directions.
  • Must be able to communicate with guest/customers to understand needs and convey solutions
  • Must be able to manage multiple priorities
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
November 10, 2021

Career Category: