Loss Prevention Officer

Reports to: General Manager

Status: Non-Exempt

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Job Summary:

The Loss Prevention Officer performs grounds patrol or guard desk duties at the Karol Hotel building to maintain order, enforce rules/regulations and ensure observance of all applicable laws.

**Please note, The Karol Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

 

Essential Functions

 

  • Patrol lobby, common areas and associate areas regularly
  • Communicate with management, investigate disturbances, complaints
  • Complete necessary paperwork (shift reports and incident reports), e-mail pass-on and route as necessary
  • Obtain assistance for accident victims
  • Act as example for safety and security practices
  • Utilize judgment regarding courses of action towards troublesome guests
  • Assists management and enforcement officers in emergency situations
  • Ensure all guest/associate contact is professional and courteous
  • Performs related duties to include assistance with deliveries, tasks initiated by supervisors
  • Be familiar with the organization of the Hotel and know the function of each department
  • Attend meetings/training as required by management
  • Other duties as assigned

 

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

 

Qualification Standards

Education & Experience

  • High school graduate
  • One year of security experience required
  • Security Officer Certification from the State of Florida
  • Valid Drivers’ License/State of Florida
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written

 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to lift 20 pounds
  • Long hours sometimes required
  • Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
  • Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)

 

 

Mental Demands

  • Must be able to read and understand directions.
  • Must be able to communicate with guest/customers to understand needs and convey solutions
  • Must be able to manage multiple priorities
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
December 5, 2019

Career Category: