Loss Prevention Officer

Reports to: Assistant General Manager

Status: Non-Exempt

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The newly opened Residence Inn by Marriott® Tampa Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Campus of Pasco County. Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. Featuring 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages and small plates.

Learn more at ResidenceInnWiregrass.com

The Loss Prevention Officer performs grounds patrol or guard desk duties at the Residence Inn Tampa Wesley Chapel building to maintain order, enforce rules/regulations and ensure observance of all applicable laws.  The Loss Prevention Officer will also assist the front desk with delivering amenities to guests upon request.

Essential Functions

• Comply with Mainsail’s Core Values
• Patrol lobby, common areas and associate areas regularly
• Communicate with management, investigate disturbances, complaints
• Complete necessary paperwork (shift reports and incident reports), e-mail pass-on and route as necessary
• Obtain assistance for accident victims
• Act as example for safety and security practices
• Assist front desk with delivering towels, amenities, and other requests the guests may need
• Utilize judgment regarding courses of action towards troublesome guests
• Assists management and enforcement officers in emergency situations
• Ensure all guest/associate contact is professional and courteous
• Performs related duties to include assistance with deliveries, tasks initiated by supervisors
• Be familiar with the organization of the Hotel and know the function of each department
• Attend meetings/training as required by management
• Other duties as assigned

Hotel Performance

• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

• High school graduate
• One year of security experience required
• Security Officer Certification from the State of Florida
• Valid Drivers’ License/State of Florida
• Excellent customer service skills
• Excellent communication skills, both verbal and written

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to lift 20 pounds
• Long hours sometimes required
• Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
• Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)

Mental Demands

• Must be able to read and understand directions.
• Must be able to communicate with guest/customers to understand needs and convey solutions
• Must be able to manage multiple priorities
• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary