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Lead Loss Prevention Officer

Department: Loss Prevention

Reports to: Director of Rooms Operations

Status: Non-Exempt

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Job Summary:

The Lead Loss Prevention Officer serves to lead all department functions in addition to performing grounds patrol or guard desk duties to maintain order, enforce rules/regulations and ensure observance of all applicable laws.

 

Essential Functions

  • Comply with Mainsail’s Core Values
  • Coordinate and execute department schedule
  • Monitor department processes and regularly provide feedback to hotel leadership
  • Help coordinate and facilitate department trainings as well as any new hire training
  • Regularly coach LPO officers and engage in feedback sessions
  • Patrol lobby, common areas and associate areas regularly
  • Communicate with management, investigate disturbances, complaints
  • Complete necessary shift summaries and reporting as dictated by property and company requirements
  • Obtain assistance for accident victims
  • Act as example for safety and security practices
  • Utilize judgment regarding courses of action towards troublesome guests
  • Assists management and enforcement officers in emergency situations
  • Ensure all guest/associate contact is professional and courteous
  • Performs related duties to include assistance with deliveries, tasks initiated by supervisors
  • Be familiar with the organization of the Hotel and know the function of each department
  • Attend meetings/training as required by management
  • Other duties as assigned

Qualification Standards

Education & Experience

  • High school graduate
  • One year of security experience required
  • Valid Drivers’ License/State of Florida
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to lift 20 pounds
  • Long hours sometimes required
  • Following ergonomic safety practices re: lifting and movement; using standard safe trade practices using personal protective equipment
  • Use of OSHA-mandated and/or proper/accepted work practices (e.g., lockout-tag out, confined space, “hot work” work above ceiling practices)

Mental Demands

  • Must be able to read and understand directions.
  • Must be able to communicate with guest/customers to understand needs and convey solutions
  • Must be able to manage multiple priorities
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
September 29, 2021

Career Category: