Information Technology/Audio Visual Technician

Department: Information Technology

Reports to: IT/AV Manager

Status: Exempt

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It is about grit.  An attitude.  An elevated level of hospitality.  Curiosity to seek out new culinary trends.  Desire to nurture relationships. We surround ourselves with those who are like-minded and motivated to educate our customers on the Epicurean experience and bring it to life.


OUR PILLARS:    Curated | Crafted | Social | Enriching



We are seeking a unique individual who will embody the heart and soul of a true Epicurean while caring deeply about the brand and community. Someone who acts as an extension of our pillars, values, and culture.  This person is driven to create meaningful experiences for our team members, guests, and community while simultaneously ensuring the success of Epicurean Atlanta.


We want to work with someone who brings a spirit of fun, authenticity, collaboration and genuine hospitality to their life and work.  We are seeking an individual who will ensure we all bring Epicurean Atlanta to life.


We have poured passion, energy, and excitement into crafting an extraordinary place and brand and know the right IT/AV Technician will be inspired and passionate about this dynamic vision as we are.  Care for people, a belief in the power of the community, and desire to create ordinary experiences drive us.  Is this YOU?
Job Summary: The IT/AV Technician is responsible for providing technical assistance, support and advice to hotel staff and guests using computers, peripherals and audiovisual equipment. The IT-AV tech will install, configure, prepare, arrange, operate, diagnose, inspect maintain, and repair equipment such as laptops, desktops, point of sales, microphones, video recorders, projectors, lighting, sound and other property equipment.  Trains assigned personnel in simple equipment operation.   Works closely with the IT/AV Manager in managing and optimizing IT resources in support of the business operations in multiple properties in the Atlanta area, and other cities in Georgia when needed.

Receives requests for computer and audiovisual equipment in conference rooms, administrative offices, F&B outlets and other hotel areas
Sets up and tests equipment, then operates equipment or hands control over to designated employees.
Configure and install IT hardware, including desktops, laptops, peripherals, and printers

  • Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
  • Work with the Finance/Accounting team to order hardware, software and equipment as needed
  • Works with sales team to serve hotel guests and conference customers with their IT/AV needs
  • Maintain a high level of service and support by using a ticket/tracking system
  • Records meetings and presentations with appropriate equipment.

Provides technical support, advice and suggestions to staff regarding the preparation and use of IT and AV materials for their jobs, meetings and conferences.

Tracks inventory of equipment, technology devices, and orders necessary supplies.

Facilitates needed equipment repairs, which may include shipment of malfunctioning equipment to outside supplier and rental of temporary replacement equipment.

Performs other related duties as assigned.

Required Skills/Abilities:
Good verbal and written communication skills.

Ability to listen effectively, clarify concerns, clearly convey information to guests, vendors, staff

Proficient in computer systems used with multimedia productions.

Proficient in Microsoft Office Suite or related software.

Ability to multitask and remain organized.

Ability to perform minor repairs to equipment.

Excellent interpersonal skills in a variety of situations, including stressful and timeline driven deadlines.

Education and Experience:
High school diploma or equivalent required; Associate’s degree in IT / AV related field preferred.

At least two years of experience in the operation of computers, audiovisual and video electronics.

Preferred experience in the hotel/hospitality industry


Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to lift, bend, and carry 20 lbs.
  • Corrected vision to normal range.
  • Ability to work long hours as needed


Other requirements:

  • Ability to travel to other properties in Atlanta and other cities
  • Flexible schedule, available to work early in the morning and late in evenings, when required



  • We respect individuals while celebrating rich dimensions of diversity of others
  • We believe in the importance of the entrepreneurial spirit and making things happen through proactive behavior
  • We require honesty and integrity in everything we do
  • We live up to commitments and are first to follow up with our clients and suppliers
  • Work is an important part of life and should be fun
  • We carry an ownership mentality and conserve the company’s resources with the same vigilance we would use to guard and conserve our own personal resources
  • We feel a sense of urgency on all matters related to our clients, investors, guests and residents
  • We understand the concept that achieving customer satisfaction is not enough and to be truly successful, we must strive for customer loyalty by delighting them



Mainsail Lodging & Development is an equal opportunity employer.


**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, including a background check is required for all candidates offered a position.

Career Information

Date Posted:
March 21, 2022

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