Housekeeping Supervisor

Department: Housekeeping

Reports to: Director of Services  

Status: Non-Exempt

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Job Summary:

Housekeeping Supervisor will be responsible for the supervision of all functionality within the Housekeeping Department.

Essential Functions

• Preserve the company’s core values in accordance with property, company, and brand guidelines to ensure the highest level of integrity and honesty.
• Assist housekeeping management with implementing and maintaining the key control system for the housekeeping department.
• Manage program that ensures that appliances, furniture, room supplies and general appearance of rooms meet the appearance standards of the property, company, and brand.
• Conduct daily stand ups with housekeeping team focusing on recognition, guest satisfaction, training, and key operational priorities

• Personal grooming and appearance to be of a professional manner and fit the hotel theme.
• Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquette.
• Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.
• Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.
• Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering.
• Ensure guest confidentiality, privacy and security by correctly following hotel procedures.
• Motivate, coach, counsel and discipline all housekeeping according to progressive discipline guidelines.
• Monitor work orders and submit to Maintenance Department according to procedures.
• Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Director of Operations.
• Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.
• Empowers team members to provide a personal guest experience.
• Uphold and monitor “Lost and Found” procedures and policies according to hotel standards.
• Respond to all guest requests, problems, complaints and / or accidents presented to Housekeeping in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Greet and welcome all guests in public areas with a sociable welcome.
• Process, monitor and maintain guest laundry requests.
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Incorporates guest satisfaction as a component of departmental and daily stand up meetings with a focus on continuous improvement.
• Other duties as assigned.

Qualification Standards

Education & Experience

• High School diploma
• Previous housekeeping supervisory experience preferred
• Exceptional customer service skills
• Exceptional communication skills, both verbal and written
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office
• Ability to use technology

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to climb stairs/walk for long lengths of time
• Ability to communicate clearly
• Ability to lift up to 25 pounds
• Ability to bend, squat and reach
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Ability to interpret, read and communicate information