Housekeeping Supervisor

Department: Housekeeping

Reports to: Director of Services  

Status: Non-Exempt

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Now Hiring at the Wylie Hotel! We are looking for fun and enthusiastic individuals to join our team, apply now! Wylie Hotel is a modern boutique hotel in the heart of Atlanta. A revival of the original 551 Ponce, this boutique hotel retains the property’s legacy as a well-appointed, homelike bed-stop for locals and passer-throughs. With gentle charm and assured regulars, comfort is certain to seek you out in this home away from home. 

Housekeeping Supervisor will be responsible for the supervision of all functionality within the Housekeeping Department.

Full-Time Associate Benefits:
Medical, Dental & Vision  ·  HSA & Flexible Spending Account Options  ·  Basic Life & Disability Plan Options  ·  401(k) Retirement Plan  ·  Paid Time Off  ·  Holiday Pay  ·  Career Training & Development Opportunities  ·  Tuition Reimbursement  ·  Bereavement Leave  ·  Employee Assistance Program (EAP)  ·  Jury Duty (may vary by state)  ·  Employee Discounts  ·  Employee Referral Bonus  ·  All full-service hotel employees receive a FREE meal

Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid.

Essential Functions

• Preserve the company’s core values in accordance with property, company, and brand guidelines to ensure the highest level of integrity and honesty.
• Assist housekeeping management with implementing and maintaining the key control system for the housekeeping department.
• Manage program that ensures that appliances, furniture, room supplies and general appearance of rooms meet the appearance standards of the property, company, and brand.
• Conduct daily stand ups with housekeeping team focusing on recognition, guest satisfaction, training, and key operational priorities

• Personal grooming and appearance to be of a professional manner and fit the hotel theme.
• Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquette.
• Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.
• Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.
• Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering.
• Ensure guest confidentiality, privacy and security by correctly following hotel procedures.
• Motivate, coach, counsel and discipline all housekeeping according to progressive discipline guidelines.
• Monitor work orders and submit to Maintenance Department according to procedures.
• Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Director of Operations.
• Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.
• Empowers team members to provide a personal guest experience.
• Uphold and monitor “Lost and Found” procedures and policies according to hotel standards.
• Respond to all guest requests, problems, complaints and / or accidents presented to Housekeeping in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
• Greet and welcome all guests in public areas with a sociable welcome.
• Process, monitor and maintain guest laundry requests.
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Incorporates guest satisfaction as a component of departmental and daily stand up meetings with a focus on continuous improvement.
• Other duties as assigned.

Qualification Standards

Education & Experience

• High School diploma
• Previous housekeeping supervisory experience preferred
• Exceptional customer service skills
• Exceptional communication skills, both verbal and written
• Ability to effectively present information to individuals or groups
• Proficient with Microsoft Office
• Ability to use technology

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to climb stairs/walk for long lengths of time
• Ability to communicate clearly
• Ability to lift up to 25 pounds
• Ability to bend, squat and reach
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction and provide direction to others
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Ability to interpret, read and communicate information