Housekeeping Supervisor

Department: Housekeeping

Reports to: Director of Housekeeping, Asst. Housekeeping Manager & Housekeeping Supervisor

Status: Non-Exempt

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Job Summary:

The housekeeping supervisor must be able to assist the Housekeeping Manager or Assistant Manager in providing a clean and sanitary facility for the safety and security of our guests and team members.

Required Knowledge, Skills and Abilities:

• High school diploma or GED equivalent.
• Bi lingual, read, write and speak both English and Spanish.
• Computer literate.
• Able to communicate effectively with the public and other employees.
• Must enjoy working with people and possess a professional personality.
• Must maintain the highest level of confidentiality.
• Excellent time management skills, with the ability to complete work with the established guidelines.
• Must have organizational skills and be good at problem solving.
• The ability to follow directions, work independently and within a team.
• Leadership skills that positively enhance the department’s morale.

Responsibilities:

• Break out the house and assign rooms.
• Assign  and inspect projects and general cleans.
• Communicate late check outs, stay overs and requests to the housekeeper/houseperson.
• Check public areas for cleanliness and supplies.
• Assist/complete linen/supply inventory if necessary.
• Ensure everyone follows rules, regulations and policies.
• Conduct room inspection. Coach or re-train housekeepers if standards are not met
• Deal promptly and effectively with guest requests or complaints.
• Ensure key control.
• Perform other duties as required by Management.