Housekeeping Supervisor

Department: Housekeeping

Reports to: Assistant Housekeeping Manager

Status: Non-Exempt

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Job Summary:

Housekeeping Supervisor will be responsible for the supervision of all functionality within the Housekeeping Department.

**Please note, Mainsail is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

  • Preserve the company’s core values in accordance with property, company, and brand guidelines to ensure the highest level of integrity and honesty.
  • Assist housekeeping management with implementing and maintaining the key control system for the housekeeping department.
  • Manage program that ensures that appliances, furniture, room supplies and general appearance of rooms meet the appearance standards of the property, company, and brand.
  • Conduct daily stand ups with housekeeping team focusing on recognition, guest satisfaction, training, and key operational priorities
  • Personal grooming and appearance to be of a professional manner and fit the hotel theme.
  • Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquette.
  • Consistently utilize Empower guest experience tool to rapidly respond to guest requests, as well as track and review all departmental cases
  • Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.
  • Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.
  • Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering.
  • Ensure guest confidentiality, privacy and security by correctly following hotel procedures.
  • Motivate, coach, counsel and discipline all housekeeping according to progressive discipline guidelines.
  • Monitor work orders and submit to Maintenance Department according to procedures.
  • Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Director of Operations.
  • Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.
  • Empowers team members to provide a personal guest experience.
  • Uphold and monitor “Lost and Found” procedures and policies according to hotel standards.
  • Respond to all guest requests, problems, complaints and / or accidents presented to Housekeeping in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Greet and welcome all guests in public areas with a sociable welcome.
  • Process, monitor and maintain guest laundry requests.
  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Incorporates guest satisfaction as a component of departmental and daily stand up meetings with a focus on continuous improvement.
  • Other duties as assigned.

Qualification Standards

Education & Experience

  • High School diploma
  • Previous housekeeping supervisory experience preferred
  • Exceptional customer service skills
  • Exceptional communication skills, both verbal and written
  • Ability to effectively present information to individuals or groups
  • Proficient with Microsoft Office
  • Ability to use technology

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to climb stairs/walk for long lengths of time
  • Ability to communicate clearly
  • Ability to lift up to 25 pounds
  • Ability to bend, squat and reach
  • Corrected vision to normal range
  • Ability to drive/transport self and others
  • Ability to travel on occasion for meetings
  • Long hours sometimes required

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Ability to interpret, read and communicate information

Career Information

Date Posted:
July 24, 2020

Career Category: