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Housekeeping Supervisor

Department: Housekeeping

Reports to: Housekeeping Manager

Status: Non-Exempt

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The soon-to-open Residence Inn by Marriott® Tampa Wesley Chapel is located on the 120-acre campus of the Wiregrass Ranch Sports Complex of Pasco County.  Our hotel provides more space and more flexibility, so our guests can travel the way they love to live. 128 spacious suites with full kitchens, expansive outdoor spaces, an on-site market, and a robust, daily hot breakfast create a homelike atmosphere. The Skybox, the only rooftop bar in Wesley Chapel, features spectacular views, refreshing beverages, and small plates.

Housekeeping Supervisor will be responsible for the supervision of all functionalities within the Housekeeping Department in accordance with Marriott standards under the franchise of Mainsail Lodging & Development.

Status: Non- Exempt — $13.50/ hour + Benefits

Essential Functions:

  • Preserve the company’s core values in accordance with Mainsail Lodging & Development to ensure the highest level of integrity and honesty.
  • Assist the Housekeeping Manager with implementing the key control system for the housekeeping department.
  • Monitor all rooms to include appliances, furniture, room supplies and general appearance of rooms to ensure the appearance of hotel standards.
  • Conduct daily stand ups with housekeeping team focusing on opportunities and special requests and V.I. P.’s.
  • Personal grooming and appearance to be of a professional manner and fit the hotel theme.
  • Train and operate all company radios in a professional manner to maintain proper radio etiquette.
  • Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.
  • Conduct daily inspections for all guest suites.
  • Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.
  • Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering.
  • Ensure guest confidentiality, privacy and security by correctly following hotel procedures.
  • Motivate, coach, counsel and discipline all housekeeping according to progressive discipline guidelines.
  • Monitor work orders and submit to Maintenance Department according to procedures.
  • Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Assistant General Manager and or Human Resources.
  • Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.
  • Empowers team members to provide a personal guest experience.
  • Uphold and monitor “Lost and Found” procedures and policies according to hotel standards.
  • Respond to all guest requests, problems, complaints and / or accidents presented to Housekeeping in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
  • Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Greet and welcome all guests in public areas with a sociable welcome.
  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

Qualification Standards:

Education & Experience

  • Previous hospitality / hotel housekeeping experience preferred
  • Exceptional customer service skills
  • Exceptional communication skills, both verbal and written
  • Ability to effectively present information to individuals or groups
  • Ability to use technology

Physical Demands

  • Ability to stand for extended periods of time
  • Ability to climb stairs/walk for long lengths of time
  • Ability to communicate clearly
  • Ability to lift up to 25 pounds
  • Ability to bend, squat and reach
  • Corrected vision to normal range
  • Long hours sometimes required

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high-pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to interpret, read and communicate information

Career Information

Date Posted:
September 28, 2021

Career Category: