Housekeeping Supervisor

Department: Rooms Division

Reports to: Director of Housekeeping & Asst. Housekeeping Manager

Status: Non-Exempt

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Scrub Island Resort, Spa & Marina is named after its location, a serene 230-acre private-island haven situated at the east end of Tortola in the British Virgin Islands. A luxury, AAA Four-Diamond hotel and the first member of Marriott’s Autograph Collection in the Caribbean, the resort is tucked into a rugged cliff overlooking the Atlantic Ocean, Caribbean Sea and neighboring islands. It features 52 guest accommodations as well as a collection of two-, three-, four- and six-bedroom villas, the intimate Ixora Spa, world-class restaurants, two private beaches, on-site boutique, sundries shop with grab & go options, full-service provisions store and a 55-slip marina. The resort marina offers exhilarating excursions through Dive BVI, sailing certifications with Offshore Sailing School and is the base of operations for Dream Yacht Charter, the world’s leading charter company. Visit ScrubIsland.com to learn more.

Job purpose of the Housekeeping supervisor is to assist the Housekeeping Manager in the hotel facilities in a clean and sanitary condition for the safety and security of our guests and team members.

Required Knowledge, Skills and Abilities:

  • High school diploma or GED equivalent.
  • Prior job related experience preferred.
  • Computer literate.
  • Ability to communicate effectively with the public and other employees.
  • Read, write and speak English fluently.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication and listening skills, as well as basic computer knowledge.
  • Must maintain the highest level of confidentiality.
  • Excellent time management skills with the ability to complete work to satisfy deadlines.
  • The ability to multitask
  • Must have organizational skills and be good at problem solving.
  • Leadership skills that enhance working independently and within a team.
  • Good Communication skills both written and verbal, with great interpersonal skills.


Responsibilities include:

  • Responsible for clear and effective communication between housekeeping and other departments.
  • Fill in for staff where necessary.
  • Order supplies as assigned by the Housekeeping Manager.
  • Report all work orders to engineering/maintenance any and all problems needing repairs.
  • Focus on Special Emphasis on Priority and VIP guests.
  • Create a courteous friendly, professional, work environment through open line of communication.
  • Ensure compliance with safety and sanitation standard.
  • Inspect and maintain hotel rooms daily.
  • Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
  • Assist Housekeeping Manager in maintaining a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with the hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control.
  • Utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.
  • Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
  • Supervise, train, support, and monitor room attendants, turndown attendants, and housemen.
  • Ensure that housekeeping services are completed in a first-class manner.
  • Provide guests with professional, efficient, prompt and courteous service.
  • Assign daily tasks to the housekeeping staff.
  • Inspect and ensures all rooms have been assigned and serviced each day –Coaches employees as required.
  • Assist the Housekeeping Manager managing the staff company goals and objectives.
  • Any other duties assigned by the manager or supervisor.


Career Information

Date Posted:
August 25, 2021

Career Category: