Housekeeping Manager

Department: Housekeeping

Reports to: General Manager

Status: Exempt

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Job Summary

The Housekeeping Manager will be responsible for the supervision of all functionality within the Housekeeping Department in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.


Essential Functions

  • Preserve the company’s core values in accordance with Mainsail Lodging & Development to ensure the highest level of integrity and honesty.
  • Assist the Director of Rooms Operations with implementing the key control system for the housekeeping department.
  • Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Monitor all rooms to include appliances, furniture, room supplies and general appearance of rooms to ensure the appearance of luxury hotel standards.
  • Conduct daily stand ups with housekeeping team focusing on opportunities and any special requests and V.I. P.’s.
  • Conduct OSHA training with housekeeping team and maintain compliant on an annual basis.
  • Continuous observation of all safety standards in accordance to all OSHA regulations.
  • Respond to emergency situations using information contained in Safety Data Sheets. Keep SDS sheets current and easily available.
  • Personal grooming and appearance to be of a professional manner and fit the hotel theme.
  • Train and operate all company cell phones in a professional manner to maintain proper radio etiquette.
  • Variable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.
  • Develop room inspection program to ensure high level of cleanliness to include rooms, public areas, team member work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.
  • Conduct daily inspections for all arriving V.I.P.’s
  • Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.
  • Continuous training and development of all housekeeping staff to include any new procedures / policies.
  • Retain detailed inventory of all needed housekeeping supplies and amenities for monthly / quarterly ordering.
  • Assist with monthly inventories in Housekeeping department to include linen/laundry items to ensure adequate supplies for the hotel.
  • Ensure guest confidentiality, privacy and security by correctly following hotel procedures.
  • Motivate, coach, counsel and discipline all housekeeping according to progressive discipline guidelines.
  • Monitor work orders and submit to Maintenance Department according to procedures.
  • Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Director of Rooms Operations and or Human Resources.
  • Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.
  • Empowers team members to provide a personal guest experience.
  • Uphold and monitor “Lost and Found” procedures and policies according to hotel standards.
  • Respond to all guest requests, problems, complaints and / or accidents presented to Housekeeping in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Maintain Housekeeping team’s worked hours for payroll compilation and submit to accounting on a timely basis.
  • Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Greet and welcome all guests in public areas with a sociable welcome.
  • Process, monitor and maintain guest laundry requests. (property specific)
  • Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
  • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
  • Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.
  • Incorporates guest satisfaction as a component of departmental and daily stand up meetings with a focus on continuous improvement.



Hotel Performance

  • Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and investors.
  • Maintain extraordinary GSS scores to safeguard our Franchise License.


Qualification Standards


Education & Experience

    • 2 year associates degree or higher preferred
    • Previous hospitality/hotel leadership experience preferred
    • Exceptional customer service skills
    • Exceptional communication skills, both verbal and written
    • Ability to effectively present information to individuals or groups
    • Proficient with Microsoft Office
    • Ability to use technology


Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to climb stairs / walk for long lengths of time
  • Ability to communicate clearly
  • Ability to lift up to 25 lbs.
  • Ability to bend, squat and reach
  • Corrected vision to normal range
  • Ability to drive/transport self and others
  • Ability to travel on occasion for meetings
  • Long hours sometimes required


Mental Demands

    • Make sound judgments quickly
    • Work on multiple tasks, making appropriate progress towards deadlines
    • Able to work independently, take direction and provide direction to others
    • Manage differing personalities within the office, the hotel and the community
    • Maintain the highest degree of confidentiality
    • Ability to work effectively in stressful, high pressure situations
    • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
    • Ability to interpret, read and communicate information

Career Information

Date Posted:
May 13, 2021

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