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Housekeeping Attendant

Department: Housekeeping

Reports to: Housekeeping Manager

Status: Non-Exempt

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We are hiring at the Epicurean Hotel in South Tampa! We’re looking for enthusiastic individuals to join our EPIC team! Do you think you have the right ingredients to add to the mix? Apply today! The Epicurean Hotel is located on South Howard Avenue and sits across the street from the world renowned Bern’s Steak House. We’ve crafted a foodies paradise.  A wine lover’s dream.  A place for connoisseurs of life to come and indulge their appetite.  Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer.  If you share our passion, we look forward to hearing from you.

Be part of an established, incredible hotel to work for – we have been recognized as “Best in Travel” in Trip Advisor’s 2021 Travelers’ Choice Awards!

Job Summary:

The Housekeeper will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Full-Time Associate Benefits:
Medical, Dental & Vision  ·  HSA & Flexible Spending Account Options  ·  Basic Life & Disability Plan Options  ·  401(k) Retirement Plan  ·  Paid Time Off  ·  Holiday Pay  ·  Career Training & Development Opportunities  ·  Tuition Reimbursement  ·  Bereavement Leave  ·  Employee Assistance Program (EAP)  ·  Jury Duty (may vary by state)  ·  Employee Discounts  ·  Employee Referral Bonus  ·  All full-service hotel employees receive a FREE meal

Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid.

 

Essential Functions

 

  • Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures and common areas such as balconies within shift time requirements
  • Acknowledge guest in all public spaces with a warm and friendly greeting
  • Perform quality cleaning to meet the required room inspections
  • Replace amenities
  • Maintain mini bar selections to par levels
  • Follow scheduled shifts and follow break and lunch requirements
  • Deep clean on rotational schedule
  • Assist Director of Rooms Operations with VIP arrivals
  • Restock and reorganize cart daily
  • Report any light outages, broken equipment, or room disparities to manager
  • Review daily board and refresh stay over rooms
  • Assist guest with any specials requests
  • Safely clean rooms with the proper chemicals
  • Refill bottled chemicals at the close of the scheduled shift to ensure the next team is stocked
  • Ability to communicate with house attendant on rooms inventory needs
  • Communicate professionally while using technology
  • Respect all guests, team members, and management by maintaining a positive, friendly attitude
  • Ability to interact with guests and share hotel knowledge using personalization such as using the guest’s name
  • Perform turndown service as requested by guest
  • Maintain guest confidentiality following all hotel procedures
  • Report any suspicious activity or unusual items in room
  • Report any irregular behavior from guests in public areas and/or in room
  • Ability to take initiative and handle assignments with limited supervision
  • Follow all hotel policies and procedures as outlined in the team member handbook
  • Maintain cleanliness and order of work area such as closets, carts, and housekeeping office

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

 

Qualification Standards

 

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to squat and bend
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift 25 lbs.

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Career Information

Date Posted:
September 22, 2022

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