House / Lobby Attendant

Department: Housekeping

Reports to: Housekeeping Manager

Status: Non-Exempt

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Job Summary:

House / Lobby Attendant will be responsible for assisting the housekeepers with their everyday operational materials, linens, amenities, mini bar items and cleaning & maintaining all interior and exterior public areas to ensure exceptional service to all guests that is consistent and continually in accordance to the Mainsail Lodging & Development standards.

**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

  • Strip the rooms in preparation for cleaning.
  • Acknowledge and engage guest in all public spaces with a warm and friendly greeting.
  • Distribute the necessary items to the assigned housekeepers.
  • Take care of any guests special requests for pre-arrival e.g. foam pillows, extra towels.
  • Maintain all hallways to ensure they are free from dust and/or scuffs, window sills, door frames and base boards.
  • Sweep and/or vacuum hallways on a daily basis.
  • Clean inside the elevators and polish elevator tracks and landings.
  • Maintain closets in order and keep par levels to standard.
  • Assist with the maintenance of the mini bar selections to par levels.
  • Keep stairwells free from debris.
  • Follow scheduled shifts and follow break and lunch requirements.
  • Deep clean on rotational schedule.
  • Assist in the restocking and reorganizing the housekeepers’ carts daily.
  • Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas.
  • Assist guest with any specials requests.
  • Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.
  • Professional communication while using technology.
  • Respect all guests, team members, and management by maintaining a positive, friendly attitude.
  • Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name.
  • Maintain guest confidentiality following all hotel procedures.
  • Report any suspicious activity or unusual items in room.
  • Report any irregular behavior from guests in public areas and/or in rooms.
  • Ability to take initiative and handle assignments with limited supervision.
  • Follow all hotel policies and procedures as outlined in the team member handbook.
  • Maintain cleanliness and order of work area such as closets, carts, and housekeeping office.
  • Personal grooming and appearance to be of a professional manner and fit the hotel theme.
  • No cell phone use in public areas (e.g. guest rooms).
  • Follow scheduled shifts and follow break and lunch requirements.

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

 Physical Demands

  • Ability to stand for extended periods of time
  • Ability to squat and bend
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift / push / pull 50 lbs.

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

 

Career Information

Date Posted:
October 22, 2019

Career Category: