House Attendant

Reports to: Director of Rooms Operations / Banquet Captain

Status: Non-Exempt

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Job Summary:
House Attendant will be responsible for assisting the housekeepers as well as banquet personnel with their everyday operational materials, amenities, and mini bar items to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions
Strip the rooms in preparation for cleaning
Acknowledge guest in all public spaces with a warm and friendly greeting
Distribute the necessary items to the assigned housekeepers
Assist with banquet function of the hotel to include set up of tables and chairs
Take care of any guests special requests for pre-arrival e.g. foam pillows, extra towels
Maintain all hallways to ensure they are free from dust and/or scuffs, window sills, door frames and base boards
Sweep and/or vacuum hallways on a daily basis
Clean inside the elevators and polish elevator tracks and landings
Maintain closets in order and keep par levels to standard
Assist with the maintenance of the mini bar selections to par levels
Keep stairwells and ice machine areas free from debris
Follow scheduled shifts and follow break and lunch requirements
Deep clean on rotational schedule
Assist Director of Rooms Operations with VIP arrivals
Assist in the restocking and reorganizing the housekeepers’ carts daily
Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
Assist guest with any specials requests
Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.
Professional communication while using technology
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
Maintain guest confidentiality following all hotel procedures
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and/or in rooms
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area such as closets, carts, and housekeeping office

Hotel Performance
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Qualification Standards
Education & Experience
High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads

Physical Demands
Ability to sit or stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift 20 lbs.

Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Career Information

Date Posted:
May 14, 2021

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