House Attendant/Houseperson

Reports to: Housekeeping Manager

Status: Non-Exempt

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Job Summary:

House Attendant will be responsible for assisting the housekeepers as well as banquet personnel with their everyday operational materials, amenities, and mini bar items to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Essential Functions

  • You will maintain all assigned areas in a clean and sanitary condition, wash, dust, polish, and vacuum and sweep all required areas of the establishment.
  • Clean sinks, restroom areas and toilets according to prescribed sanitary standards, polish fittings and fixtures, clean mirrors and windows, empty and clean trash cans, listen and respond to customer’s queries and requests.
  • Monitor inventory of supplies such as paper towels, soap, toilet paper, etc. replenish as necessary.
  • Strip the rooms in preparation for cleaning
  • Acknowledge guest in all public spaces with a warm and friendly greeting
  • Assist with banquet function of the hotel to include set up of tables and chairs
  • Provide turndown service to all VIP guest
  • Take care of any guests special requests for pre-arrival e.g. foam pillows, extra towels
  • Clean inside the elevators and polish elevator tracks and landings
  • Keep stairwells and ice machine areas free from debris
  • Follow scheduled shifts and follow break and lunch requirements
  • Be able to do Daily and Deep clean cleanliness on rotational schedule
  • Assist Director of Rooms Operations with VIP arrivals
  • Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
  • Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.
  • Professional communication while using technology
  • Respect all guests, team members, and management by maintaining a positive, friendly attitude
  • Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
  • Maintain guest confidentiality following all hotel procedures
  • Report any suspicious activity or unusual items in room
  • Report any irregular behavior from guests in public areas and/or in rooms
  • Ability to take initiative and handle assignments with limited supervision
  • Follow all hotel policies and procedures as outlined in the team member handbook
  • Maintain cleanliness and order of work area such as closets, carts, and housekeeping office


Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott


Qualification Standards


Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

Physical Demands

  • Ability to stand for extended periods of time
  • Ability to squat and bend
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift / push / pull 50 lbs.
  • Ability to operate various types of cleaning equipment and machinery.

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

Career Information

Date Posted:
November 22, 2021

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