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Host/Hostess Beacon Rooftop

Department: Food & Beverage

Reports to: Outlet General Manager/Assistant General Manager/Outlet Supervisor

Status: Non-Exempt

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Job Summary:

Luminary Hotel & Co.’s Signature Restaurants offers an upscale dining experience showcasing the quality of fresh seafood through clean simple preparations.  Luminary Hosts/Hostesses will be responsible for greeting and seating all guests in the dining room ensuring each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated efficiently as possible to start their dining experience.

Essential Functions

Welcome each guest genuinely and efficiently, noting any special request or preferences
Maintain reservations in hotel’s reservation system
Ability to converse with guests in a friendly, hospitable and informative manner
Use a rotation method to ensure seating is fair
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when seating tables
Assist servers when necessary
Have knowledge of all areas within the hotel
Ability to communicate to managers the flow of private dining rooms
Observe flow of the private dining rooms
Assist in the detailing of tables and remove items not in use, extra place settings should be removed
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests.
Ability to use POS (point of sale) system MICROS
Assist managers with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual

Qualification Standards

Education & Experience

High School diploma or higher
Previous hospitality experience preferred, at least one-year host position in the Southwest Florida area preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to assist with menu revisions when needed
Physical Demands

Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift 20 lbs. or more
Corrected vision to normal range
Long hours sometimes required
Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Manage differing personalities within the office, the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Career Information

Date Posted:
November 7, 2022

Career Category: