Host/ Hostess

Department: Food + Beverage

Reports to: F + B Manager, Assistant Manager & Supervisor

Status: Non-Exempt

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Do you consider yourself a storyteller? Do you find yourself constantly talking about food and wine with your friends? Do you have a passion for serving people and creating amazing moments? Check out Tampa’s favorite food and wine hotel where we focus on providing our guests with experiences focused on food, wine, art and culture.

We consider ourselves the guide and our guests are our heroes!  We celebrate and support them all while sharing our unique story. Therefore, we’re constantly improving our story and property, providing the ultimate experience for our guests. And, of course, it’s our people who bring that experience to life.

YOUR ROLE

As a Host, we count on you to live and breather ‘aggressive hospitality’. Rest assured it’s not physical but rather a mindset that we will be the first to say hello to our guests, welcome them and offer assistance. Our registration process is a little different than other hotels and we look to you to create a unique, personal experience for each guest you encounter by making personal connections – What brings you to Tampa? What’s your favorite grape varietal? Do you have plans for dinner? – and responding with genuine suggestions. You blend equal parts enthusiasm, attention to detail, and knowledge of our extensive food and beverage options. Educate and inform, entertain and engage. Garnish with a great attitude that brings guests back. We strive for loyalty beyond reason!

WE’LL PROVIDE THE MANUSCRIPT, HERE’S WHAT YOU BRING TO THE TABLE

• You know the business. You have one plus years of recent hotel experience.
• You are a team player. You’re not afraid to roll up your sleeves and jump in to help your team.
• You show passion & commitment. You thrive in a fast paced environment and are in it to win it.

SHOW OFF

You’ll be working for one of the top hotels in Tampa – and having tons of fun doing it. What else is in it for you? A lot! Competitive pay, Marriott Hotel discounts, incentive contests, insurance options, flexible scheduling. Join our Team – and get ready to be a part of the next Epicurean chapter.

Mainsail Lodging and Development is an equal opportunity employer.

Essential Functions

• Welcome each guest genuinely and seat them as quickly as possible
• Maintain reservations on Yelp
• Ability to converse with guests to make them feel comfortable if there is a wait for tables
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform / approved attire
• Work as a team with all team members within the hotel
• Other duties as assigned

Qualification Standards

Education & Experience

• High School diploma or higher
• Excellent customer service skills
• Ability to use technology e.g. tablets, iPads, desktop computers, laptops

Physical Demands

• Ability to stand for extended periods of time
• Ability to lift 20 lbs.

Mental Demands

• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations