Help Desk Service Technician

Reports to: Corporate Director of IT

Status: Non-Exempt

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This position is responsible for providing technical assistance, support, and advice to Corporate, hotel and other business units staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs, and then use that information to identify, interpret, and evaluate system and network requirements. He/she will also assist other IT staff to conduct user training in the proper use of new hardware and software as it is introduced. He/She will work with corporate IT staff as needed or in conjunction on certain projects or escalations.


**Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.



Education & Experience:

  • High School diploma, GED, or equivalent required
  • Associate degree in a computer related discipline is preferred.
  • One (1) year of experience in computer hardware support and maintenance is preferred
  • Previous hotel or hospitality experience a plus
  • Ability to work in a team
  • Excellent interpersonal and communication skills-written and verbal


Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.


Mental requirements:

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must maintain composure and objectivity under a fast pace work environment and demanding guest situations
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers, guests and vendors




Essential duties include, but are not limited to:

  • Receive, configure, install and support computer hardware and peripherals in a networked environment
  • Troubleshoot, diagnose and repair hardware and software issues for users in their workspace
  • Assist the Network Administrator and other IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise
  • Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances
  • Perform other departmental duties as may be required by Management
  • Responsible for maintaining a clean, safe and hazard free work environment
  • Ability to assist with AV needs including setting up projectors, laptops, and basic AV needs
  • Maintain the highest degree of confidentiality
  • Other duties as assigned

Career Information

Date Posted:
June 12, 2019

Career Category: