Guest Room Attendant

Department: Housekeeping

Reports to: Director of Housekeeping

Status: Exempt

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Now Hiring at Eagle Mountain House! We are looking for fun and enthusiastic individuals to join our team, apply today!

The Guest Room Attendant performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping manager/supervisor. Guest Room Attendant will be responsible for the overall room cleanliness to ensure exceptional service to all guests that is consistent and continually in accordance with Marriott standards.

QUALIFICATION STANDARDS

Education & Experience:

High school diploma or GED equivalent.
Previous hospitality experience preferred
Previous cleaning experience preferred
Excellent customer service skills
Excellent communication skills, both verbal & written
Ability to use technology e.g. tablets, iPads
Physical Demands:

Ability to sit or stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Ability to work long hours as needed
Ability to lift 25 lbs.

Mental Demands:

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations

DUTIES & FUNCTIONS

Clean and sanitize assigned hotel rooms to include dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures, and kitchens
Acknowledge guest in all public spaces with a warm and friendly greeting
Enjoy having FUN with the willingness to help others
Perform quality cleaning to meet the required room inspections
Replace amenities
Follow scheduled shifts and follow break and lunch requirements
Deep clean on rotational schedule
Assist with VIP arrivals
Restock and reorganize cart daily
Report any light outages, broken equipment, or room disparities to manager
Review daily board and refresh stay over rooms
Assist guest with any special requests
Safely clean rooms with the proper chemicals
Refill bottled chemicals at the close of the scheduled shift to ensure the next team is stocked
Ability to communicate with coworkers on rooms inventory needs
Communicate professionally while using technology
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Ability to interact with guests and share hotel knowledge using personalization such as using the guest’s name
Maintain guest confidentiality following all hotel procedures
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and/or in room
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area such as closets, carts, and housekeeping office