Guest Room Attendant

Department: Rooms Division

Reports to: Director of Housekeeping, Asst. Housekeeping Manager & Housekeeping Supervisor

Status: Non-Exempt

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Be a part of the immersive, appetite-driven hotel recognized for its high-end hospitality on a national level. Epicurean Atlanta has officially earned the coveted Four Diamond designation from AAA.

Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of “Artisan Pantry” amenities as well as in-room Coffee set up to ensure exceptional service to all guests that is consistent and continually in accordance with the Mainsail Lodging & Development standards.

Full-Time Associate Benefits:
Medical, Dental & Vision  ·  HSA & Flexible Spending Account Options  ·  Basic Life & Disability Plan Options  ·  401(k) Retirement Plan  ·  Paid Time Off  ·  Holiday Pay  ·  Career Training & Development Opportunities  ·  Tuition Reimbursement  ·  Bereavement Leave  ·  Employee Assistance Program (EAP)  ·  Jury Duty (may vary by state)  ·  Employee Discounts  ·  Employee Referral Bonus  ·  All full-service hotel employees receive a FREE meal!

Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid.

Essential Functions

  • Clean and sanitize assigned hotel rooms to include dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures and common areas within shift time requirements.
  • Acknowledge and engage with guests in all public spaces with a warm and friendly greeting.
  • Perform quality cleaning to meet the required room inspections.
  • Replace amenities (e.g. refill shampoo, conditioner, body wash canisters in room showers).
  • Maintain Artisan Pantry selections to par levels.
  • Follow scheduled shifts and follow break and lunch requirements.
  • Deep clean on rotational schedule.
  • Restock and reorganize cart daily.
  • Report any light outages, broken equipment, or room disparities to manager.
  • Review daily board and refresh stay over rooms.
  • Assist guest with any specials requests.
  • Safely clean rooms with the proper chemicals.
  • Refill bottled chemicals at the close of the scheduled shift to ensure the next team is stocked.
  • Ability to communicate with house attendant on rooms inventory needs.
  • Communicate professionally while using technology.
  • Respect all guests, team members, and management by maintaining a positive, friendly attitude
  • Ability to interact with guests and share hotel knowledge using personalization such as using the guest’s name.
  • Perform turndown service as requested by guest.
  • Maintain guest confidentiality following all hotel procedures.
  • Report any suspicious activity or unusual items in room.
  • Report any irregular behavior from guests in public areas and/or in room.
  • Ability to take initiative and handle assignments with limited supervision.
  • Follow all hotel policies and procedures as outlined in the team member handbook
  • Maintain cleanliness and order of work area such as closets, carts, and housekeeping office.
  • Guest Room Attendants are responsible for removing dirty linen and trash from the rooms.
  • Personal grooming and appearance to be of a professional manner and fit the hotel theme.
  • No cell phone use in the public areas (e.g. guest rooms).

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to squat and bend
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed
  • Ability to lift 50 lbs.

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Career Information

Date Posted:
November 10, 2022

Career Category: