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Guest Experience Concierge

Department: Corporate Housing

Reports to: Guest Experience Manager

Status: Exempt

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Location:  Open to any location – remote position (training at Headquarters in Tampa, FL)

 

Are you the one to take our guests’ experience to astonishingly high levels?

 

Take your existing customer service and/or hospitality skills to a consistent level of above and beyond.  Be in the driver’s seat to make great things happen for every guest that stays with Mainsail Corporate Housing.  Anticipate the guest needs by connecting with them from the start and staying engaged serving as their personal concierge. Being creative by delighting each guest unexpectedly with every stay.

 

We are currently seeking a Guest Experience Concierge to join our team.  If you are someone who thrives in a dynamic, face paced environment, works well with a team, and has a “customer service spirit” that pushes you to go above and beyond to ensure our guests have everything they need for a memorable stay, then we want you!

This is a Full Time position with a typical schedule of Monday – Friday with an occasional Saturday or Sunday.

Flexible 8-hour shifts ranging between 8:30 am – 7:00 pm. 

Immediate start date.

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Guest Experience – Customer Service ­­­­­­­­­­­­­­– Hospitality

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What’s in it for you?

Our Guest Experience Concierge enjoys a creative and diverse work-life.  We offer you career development opportunities, and an empowering work environment. For this role, we are pleased to offer a competitive base salary plus a generous compensation plan as well as these benefits:

  • Medical, Dental and Vision Coverage
  • Prescription Drug Programs
  • Life and AD&D Insurance
  • Short- and Long-Term Disability Insurance
  • Life Insurance Options for Associate and Family Members
  • Multi-faceted Learning Opportunities
  • Educational Reimbursement
  • Paid Time Off
  • Direct Deposit Payroll
  • And Much More!

Key Features of your Day

  • Guest Service Requests Management
  • Service Requests – enter / manage daily service requests for and log updates and resolutions as received
  • Work directly with operations staff, apartment communities, industry partners and the guests to inquire and assist with service requests
  • Provide excellent customer service to our guests and industry partners at all times, proactively communicating issues/problems and follow up after the resolution of the issue
  • Guest Services Communication
  • Pre-Arrival Touch Point – ensures arrival procedures have been received and answer any questions pertaining to the apartment home and/or community ensuring a smooth arrival experience. Provide a video meet and greet as desired for the guest check in.
  • Welcome Calls – places a call to our guests welcoming them to their temporary home and offering assistance by creating a comfortable and enjoyable stay; Address any concerns and/or providing additional items requested.
  • Get to know each guest and keep personal files updated of guest specifics for return visits
  • Create an element of surprise during each stay
  • Wellness calls throughout the guests stay to create brand trust and loyalty
  • Manage guest departure status -Send/Contact each guest prior to departure to confirm departure intentions and update system.

 

Best Candidates will Have

  • 2+ years customer service experience in a similar field of work. Previous multi-home experience a plus, but not required.
  • Exceptional customer service skills
  • High emotional intelligence
  • Genuine desire to help others
  • Excellent communication skills, both verbal and written
  • Ability to interact patiently, tactfully, and diplomatically with internal and external guests
  • Proficient in Microsoft programs (Word, Excel, Outlook)

As a Guest Experience Concierge, you must have great telephone presentation, excellent grammar and writing skills, be self-motivated, problem-solving in nature, and well organized. You should also be friendly, energetic, and assertive as well.

Career Information

Date Posted:
September 8, 2021

Career Category: