General Manager

Reports to: VP of Operations

Status: Exempt

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* Due to the economic impact of COVID-19 (coronavirus), Mainsail is encouraging persons who are interested in any of our open positions that match your skills, knowledge, and ability to apply.  Although we are delighted in you applying at this time, we are, however, following the guidelines of the CDC whereby you may be called for a phone or video interview initially instead of in-person interview. 


Please note, certain positions may have a delay in being filled due to this recent pandemic. Thank you again for your interest in applying to work at Mainsail. *



Functions as the operational leader of the resort with responsibilities including guest and employee satisfaction, financial performance, sales and revenue generation and delivering a return on investment to both management company and property ownership. Ensures implementation of the Autograph brand service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds departmental team accountable for strategy execution and guides their individual professional development.  This position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Mainsail and Autograph Collection brand values in all leadership actions.

**Please note, Mainsail is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.



Business Strategy Development

Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability and market share; ensures property business plans are aligned with Mainsail brand business strategies; translates corporate strategic plan into one that can be executed on property.


Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with brand business strategies; holds departmental teams accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.


Talent Management and Organizational Capacity

Creates a cohesive and high performance management team that continuously strives for positive results and improvement; coaches department managers by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.


Brand Champion 

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents brand values in all leadership actions.


Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.




Education & Experience:

  • 4 year College Degree
  • Minimum of 4 years of progressive experience in a hotel or a related field required, supervisory experience required, and/or experience in hotel operations management, sales and marketing, finance and accounting or related professional area.
  • Proficiency in Microsoft Windows, Excel, Power Point, Outlook and Word.
  • Must be able to work with, understand and interpret financial information, hotel operations data, forecasting proficiency and balance sheet management.
  • Ability to communicate with investors, partners and corporate officers.

Mental requirements:

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in fast pace work environment
  • Must maintain composure and objectivity under pressure
  • Must maintain confidentiality
  • Must be effective in handling guests’ issues, including anticipating, preventing, identifying and solving problems as necessary
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the business need
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and guests
  • Must be able to work with and understand financial information and data, and basic arithmetic functions





  • Ensure compliance of Mainsail ’s Core Values
  • Negotiate outside vendor contracts for better pricing and terms (housekeeping services, landscaping, pool, laundry, security, etc.)
  • Ensure there is a unit inventory list for consistent ordering
  • Ensure there is a par levels for stock items
  • Create and implement daily, weekly, monthly, and quarterly checklist based on needs
  • Create and implement a comprehensive preventative maintenance program for all units and common areas
  • Ensure there is a monthly amenity inventory and ordering based on par levels
  • Order quarterly linen and kitchen inventory and ordering based on par levels
  • Work with the Revenue and Reservations team to create and market special rates and promotion to maximize occupancy
  • Review and approve all invoices/repairs for the property
  • Set operations budget and review monthly/set budget
  • Work with revenue management team to set revenue budgets
  • Conduct staff’s interviews and follow hiring procedures according to Human Resources Department
  • Hiring, and conduct termination within the framework of applicable policies of the local Department of Labour in the British Virgin Islands along with the Corporate Director of Human Resources.
  • Coordinate training of all staff with the Corporate Director of Training: knowledge of property, rooms and electronics, rules and regulations, how to conduct tours, check ins, questions and answers along
  • Motivate, coach, counsel and assist in discipline of staff according to Mainsail and Dept. of Labour standards.
  • Community relations for all Mainsail business units
  • Review & approve manager’s time sheets for payroll processing
  • Operational supplies & equipment-create required list of needs, quote products, request samples and finalize par levels of items for opening order based on budget

Career Information

Date Posted:
March 14, 2020

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