General Manager

Status: Exempt

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Do you excel at leading a team in the tune of hospitality?


Are you ready to take on a new challenge and be a part of the expanding growth of a successful brand?  Look no further than the corporate housing and serviced apartment leader.  At Oakwood, we know that satisfied associates make for satisfied clients and guests.

We are currently seeking a General Manager to join our team. If you are someone who thrives in a dynamic environment, excels at developing and cultivating a team, and has a “customer service spirit” that pushes you to go above and beyond to ensure our guests are satisfied, then we want you!

**This position is based in our Nashville Market, with our Oakwood franchisee, Mainsail Housing of Tennessee, LLC. / Hours are typically Monday – Friday, 8:30 am – 5:30 pm ** 


 General Manager – Operations ­­­­­­­­­­­­­­– Customer Service – Hospitality – Sales



What’s in It for You?

Our General Managers enjoy a creative and diverse work-life.  We offer you career development opportunities, and an empowering work environment. For this role, we are pleased to offer a competitive base salary plus a generous compensation plan as well as these benefits to choose from:


  • Medical, Dental and Vision Insurance
  • Prescription Drug Programs
  • Life and AD&D Insurance
  • Short- and Long-Term Disability Insurance
  • Multi-faceted Learning Opportunities
  • 401k
  • Educational Reimbursement
  • Paid Time Off and Holidays
  • Bonus/Incentive Potential
  • Direct Deposit Payroll
  • And Much More!

Key Features of Your Day

  • Operations and Management
  • Supervising and supporting the Operations, Sales, and Guest Services teams
  • Responsible for overseeing and growing business within the market
  • Managing inventory of units within the market
  • Establishing and maintaining pricing in the local market
  • Inspecting apartments to ensure standards are being met
  • Creation and management of annual budget and monthly reports
  • Supervisory and Guest Communication
  • Always provide excellent customer service to our guests, proactively communicate issues and problems, and follow up after the resolution of the issue
  • Attend client, networking, and vendor functions
  • Administration of market’s website, maintain content up-to-date
  • Hiring, training, and coaching staff, including providing performance feedback on Performance Appraisals to team members that directly report to the GM position


Best Candidates Will Have

  • Bachelor’s Degree preferred
  • Minimum of 2 years of progressive experience in the corporate housing field preferred
  • Management experience required
  • Must possess State valid drivers’ license and driving records must be within acceptable insurance requirements
  • Ability to work with and understand financial information and data, basic arithmetic functions required
  • Must work well in a fast-paced work environment
  • Exceptional customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to interact patiently, tactfully, and diplomatically with internal and external guests
  • Proficient in Microsoft programs (Word, Excel, Outlook)
  • Experience in corporate housing systems (Oscar, ServiceTrack, Oakwood’s PASSPORT) a plus, but not required



As a General Manager, you will function as the operational and motivational leader for the team. Responsibilities include all aspects relating to guest and employee satisfaction, financial performance, sales and revenue generation, and operations effectiveness. Also, you will ensure the implementation of Oakwood’s brand service standards and initiatives with the objective of meeting or exceeding guest expectations.


Oakwood is the premiere global provider of Corporate Housing Solutions


Oakwood is the world’s largest provider of high quality furnished and unfurnished accommodations. We provide the advantages of far-reaching resources, unparalleled expertise, and the industry’s most personalized customer service through a tightly integrated staff.

Headquartered in Tampa, FL, our Oakwood franchisee, Mainsail Housing, is a hospitality company specializing in corporate housing throughout the Southeast and develops and manages hotels in the Southeast and the Caribbean under Mainsail Lodging & Development.


If you want to work in a fun, pro-employee, professional environment, join our industry leading team today!

General Manager – Operations ­­­­­­­­­­­­­­– Customer Service – Hospitality – Sales

Career Information

Date Posted:
January 31, 2019

Career Category: