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General Manager

Department: Operations

Reports to: Director of Operations

Status: Non-Exempt

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The historic Eagle Mountain House & Golf Club is looking to hire a General Manager in Jackson, New Hampshire, as part of Mainsail Lodging & Development’s expanding portfolio. A respite for visitors to the mountains of Carter Notch, this timeless 96-room hotel has enchanted generations of guests with its captivating views, idyllic location, 9-hole golf course and award-winning cuisine at The Eagle Landing Tavern.

Built in 1879 and established in 1916, the iconic hotel will be undergoing a $13M renovation over the next two years.  The General Manager will lead the property and team through the renovations while the hotel remains open.  The upcoming enhancements will include a complete interior and exterior renovation, featuring a new kitchen, restaurant and bar, addition of an elevator, fitness center, spa treatment rooms as well as a 3,000 square foot standalone event venue with a new banquet kitchen and six employee housing units.  All guest rooms and suites will be completely renovated in the second year.  These significant capital investments will enable the property to affiliate with a recognized, worldwide brand in the luxury lifestyle segment.

Eagle Mountain House operates all year as a host for weddings, summer leisure travel, corporate retreats, fall leaf peepers and winter sports enthusiasts.  In addition to being in the heart of the White Mountains and all that it has to offer, Jackson is also home to the Jackson Ski Touring Foundation (Jackson XC), with a 100-kilometer trail network that runs directly in front of the hotel.

The ideal candidate is passionate about the outdoors and enjoys activities such as hiking, golf, fly fishing and skiing.  Experience with both independent and brand-affiliated hotels is preferred.

The start date for this position will be in early November 2022 to allow for a healthy transition period with the current General Manager, who is retiring after an impressive 40-year hospitality career.

 

JOB RESPONSIBILITIES

Ensuring guest and employee satisfaction
Human resources
Financial performance
Sales and revenue generation
Delivering a return on investment to both management company and property ownership.
Engages and remains active in the community representing the Interests of Eagle Mountain House and its owners
Ensures implementation of Mainsail’s and the Autograph Portfolio service strategies and initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market share.
Holds departmental team accountable for strategy execution, and guides their individual professional development
Represents Mainsail and the Autograph Portfolio values in all leadership actions

 

QUALIFICATION STANDARDS

Education & Experience:

High School diploma or equivalent required
Hospitality or business degree preferred
Minimum of 6 years of progressive experience in a hotel operation
Proven leadership experience required
Must possess New Hampshire State valid drivers’ license – Driving records must be within acceptable insurance requirements and must maintain clear driving records throughout her/his employment with Mainsail Lodging & Development
Mental requirements:

Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in fast-paced work environment
Must maintain composure and objectivity under pressure
Must be effective in handling guests’ issues, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions

 

DUTIES & FUNCTIONS

Essential:

Ensure compliance of Mainsail Lodging & Development’s Core Values
Ability to negotiate outside vendor contracts for better pricing and terms (housekeeping services, landscaping, pool, laundry, security, after hours call services, etc.)
Work with the Revenue Management and Sales & Marketing teams to create and market special rates and promotion to maximize occupancy and rates
Coordinate unit repairs and billing back owners quarterly
Set operations budget and review monthly/set capex budget
Conduct staff’s interviews and follow hiring procedures according to Human Resources Department
Conduct employee performance appraisals according to Mainsail Lodging & Development standards
Motivate, coach, counsel and discipline all staff according to Mainsail Lodging & Development standards.

About Mainsail Lodging & Development
Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Founded by President Joe Collier with a combination of daring vision and dogged determination, Mainsail has built an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private vacation homes in Florida and the Caribbean. To ensure long-term success and profitability, Mainsail relies on the dedication of its high-performing leadership team, a growing group of enterprising investors, and a commitment to giving back, every step of the way. MainsailHotels.com

Career Information

Date Posted:
September 16, 2022

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