General Maintenance Engineer

Department: Engineering

Reports to: Engineering Manager

Status: Non-Exempt

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Job Summary:

The Maintenance Engineer is responsible for assisting with the operation, maintenance, service, and repair of equipment and physical plant as assigned.  He/she is also responsible for participating in the preventative maintenance program, handling guest requests in a hospitable and efficient manner, and the completion of other work orders as assigned.  He/she is also responsible for performing the job in a safe and efficient manner and performing trade jobs, such as carpentry, painting, etc., as assigned.

Essential Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with property and company standards
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Always comply with property, company, and brand standards and regulations to encourage safe and efficient hotel operations.
• Follow all departmental procedures and policies.
• Report emergencies and safety hazards immediately/assists with safety concerns.

• Consistently utilize Empower guest experience tool to rapidly respond to guest requests, as well as track and review all departmental cases

• Assist with the operation, maintenance and repair of equipment.
• Replace A/C filters
• Change out light bulbs; perform preventative maintenance for guest units to include vinyl repair, touch up paint, minor furniture repair, tub caulking, tile repairs, etc.
• Perform preventative maintenance for ice machines, refrigerators, kitchen equipment, laundry equipment, and HVAC systems as required in the properties maintenance plan.
• Perform plumbing repair, laundry equipment repair, preventative maintenance on all exhaust fans and supply; monitor energy conservation; repair vacuum cleaners and any other small equipment upon request.
• Immediately follow up on any alarms to determine the exact location and cause – determine emergency status and report to the Engineering Manager with findings.
• Keep assigned equipment and work areas clean and orderly
• Do periodic property tours of exterior perimeter for debris and trash removal; check the lighting and irrigation periodically.
• Complete all appropriate Maintenance forms, if applicable
• Complete assigned maintenance request forms daily.
• Always use proper two-way radio etiquette when communicating with other employees.
• Perform any other duties as requested by management.

Qualification Standards

Education & Experience

• High School diploma or higher
• 1-2 years experience in general maintenance
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Physical Demands

• Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to lift / push / pull 50 lbs.

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary