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Front Desk Host

Reports to: General Manager and Front Desk Manager

Status: Non-Exempt

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We are seeking individuals who are ready to curate experiences, will  make a lasting first impression on our guests and embody our hotel through their high energy personality! If you are a perfectionist, enjoys meeting new people, have the will to learn, and likes to work in a fast – paced environment, this could be the position for you. The Epicurean Front Desk host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services.

About The Epicurean,

Sometimes, to make something great, you have to start from scratch.  We’ve crafted a foodies paradise.  A wine lover’s dream.  A place for connoisseurs of life to come and indulge their appetite.  Because there is no greater homage to life than to indulge in and explore all the flavors that it has to offer.  If you share our passion, we look forward to hearing from you.

Essential Functions

  • Assign and escort the guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
  • Assist guests to their rooms
  • Assist with guest luggage
  • Provide room quotes and upsell to the guest when possible
  • Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
  • Responsible to know all functions to showcase the hotel to each guest
  • Maintain guest confidentiality
  • Share knowledge of featured wine
  • Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
  • Maintain knowledge of hotel and brand rewards
  • Provide local information for shopping, dining, nightlife, and recreational destinations
  • Receive, store, and deliver luggage and mail
  • Run errands for guests
  • Make travel arrangements for guests to include sightseeing and other tours
  • Assist with coordination between Housekeeping and Front Desk
  • Verify charges/collect payment from guests for room stays
  • Respond to guest inquiries
  • Follow scheduled shifts and follow break and lunch requirements
  • Report any suspicious activity or unusual items in a room
  • Report any irregular behavior from guests in public areas and or in room
  • Ability to take initiative and handle assignments with limited supervision
  • Follow all hotel policies and procedures as outlined in the team member handbook
  • Maintain cleanliness and order of work area
  • Assist with coordination with Engineering

 

Hotel Performance

  • Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.

 

Qualification Standards

Education & Experience

  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to use technology e.g. tablets, iPads

 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to bend
  • Ability to lift, pull 40 lbs
  • Ability to communicate clearly
  • Corrected vision to normal range
  • Ability to work long hours as needed

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high-pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

 

Career Information

Date Posted:
September 27, 2021

Career Category: