Food Runner

Department: Food & Beverage

Reports to: Food & Beverage Manager

Status: Non-Exempt

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Your next great role is awaiting. Hotel Forty Five is looking for a Food Runner who shares a passion for excellence and who injects enthusiasm into everything they do. The Food Runners will be responsible of the dining experience to include greeting the guests and serving the guests in a gracious and professional manner at all food & beverage outlets. These include Loom, Hightales Roof Top Bar, Reckon Coffee & Wine Bar, and two event venues. Be part of a united team where you can grow a successful career with Mainsail Lodging & Development. Enjoy travel discounts and competitive benefits.

Hotel Forty Five, owned by IDP Properties and Mainsail Lodging & Development, is a 94-room boutique hotel in Macon, Georgia. Joining Marriott’s Tribute Portfolio, an exceptional collection of independent hotels and resorts with unique personalities and spirit, Hotel Forty Five celebrates the building’s original character and historic significance. Each of Hotel Forty Five’s rooms and suites immerse guests in a timeless experience, providing the ideal space to rest and recharge. Vintage design elements with rich contrasting colors and copper metal accents are featured throughout creating a redefined yet classic finish. Hotel Forty Five boasts three different dining concepts, Loom, Hightales Rooftop Bar and Reckon Coffee & Wine Bar. Occupying one of downtown Macon’s few remaining historic high-rises, the boutique hotel is aptly named after its location on an iconic 45-degree angle, formed by Cherry and First Streets with Cotton Avenue. For more information visit hotelfortyfive.com, or follow along on Instagram, Twitter and Facebook.

Job Description:

Food Runners will be responsible of the dining experience to include greeting the guest, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to the Hotel Forty Five standards under the franchise of Mainsail Lodging & Development.

Essential Functions

Must be available Thursday-Sunday
Knowledge of all beverages to include liquors and wines
Serves guests in an efficient courteous manner following the proper steps of service
Runs food and assists servers and bartenders as needed to all F&B outlets
Comfort level with running food/drinks/hot boxes inside guest rooms
Report to work on time and in proper uniform/approved attire
Work as a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew, crumber
Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
Keeping Back of House clean and tidy with all provided guidelines of ‘everything in its place’
Ability to use large descriptors to showcase entrees
Be aware of any specials, soups, drinks, and any items that are running low
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Upsell items to guest at all interactions
Bus tables quickly and quietly ensuring no sticky residue is left on the table
Ability to carry tray
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system
Follow the procedures addressed in the training manual

Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

High School diploma or higher
Previous hospitality/serving position preferred – minimum one-year Server Assistant, Backwater, or Food Runner in greater Tampa Bay area preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g. tablets

Physical Demands

Ability to stand for extended periods of time and in a potentially hot area under a heat lamp
Ability to walk and bend
Ability to lift 25-50 pounds
Ability to communicate clearly
Corrected vision to normal range
Long hours sometimes required

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Career Information

Date Posted:
November 20, 2022

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