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Food + Beverage Supervisor

Department: Food + Beverage

Reports to: Director of Food + Beverage Operations

Status: Non-Exempt

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Job Summary:

The Mrs. P’s Bar & Kitchen Supervisor will be responsible for the direct supervision of all the daily operations in Mrs. P’s to include bar, restaurant, and room service as directed by Mrs. P’s Restaurant Manager and to ensure exceptional service to all guests that is consistent and continually in accordance to its standards.

 

Essential Functions

  • Manage day to day operations, ensuring quality service standards are met and the guest experience is exceptional
  • Use proper tools for running shifts, e.g. schedules, floor plans, reservations, etc.
  • Assist Mrs. P’s General Manager with any functions within the restaurant and outdoor space
  • Manage the restaurant from the arrival to the completion of the experience to ensure positive guest retention
  • Responsible for the daily function of the restaurant operations
  • Open and close shifts in accordance with the managers’ checklist
  • Conduct daily huddles to inform team of the hotel happenings, announcements, daily specials, etc.
  • Ensure team is in proper uniform/approved attire
  • Remain on the floor during meal periods to meet with guests to solicit feedback on the service, quality of food, and the overall impression of the experience
  • Respond to all guest requests, problems, complaints, and/or accidents at all F&B outlets in an attentive, courteous, and efficient manner including follow up to ensure guest satisfaction
  • Follow SafeStaff sanitary compliance throughout all areas
  • Ensure daily side work has been completed prior to staff leaving
  • Communicate any issues with managers and the next shift
  • Create a positive atmosphere for guest relations and teamwork
  • Assist in maintaining a motivated, interactive, positive team
  • Maintain professionalism with all team members, managers, and guests
  • Ensure team members are treated fairly and equitably; prioritize team member retention
  • Train, motivate, coach, counsel, and discipline all F&B team members according to Hotel standards with Human Resource’s assistance
  • Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach
  • Monitor and track team member performance to ensure a “whole picture” review session
  • Maintain a professional working relationship and promote open lines of communication with all Wylie Hotel management and team members
  • Assist General Manager with Month End Inventory as well as any other any other inventory requests as directed by General Manager
  • Uphold required pars of all restaurant and bar supplies to ensure there is no interruption of service by conducting weekly/monthly inventories on a timely basis
  • Respond to emergency situations using information contained in Safety Data Sheets; keep SDSs current and easily available
  • Maintain compliance with Hotel core values
  • Maintain regular attendance in compliance with Hotel’s policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule
  • Cover General Manager shifts on their days off
  • Maintain high standards of personal appearance and grooming which includes wearing proper professional attire
  • Attend meetings as necessary

 

Hotel Performance

  • Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and investors

 

Education & Experience

  • Previous experience in a food and beverage management role
  • 2 years degree or higher preferred
  • Excellent customer service skills
  • Excellent communication skills, both verbal and written
  • Ability to effectively present information to individuals or groups
  • Proficient with Microsoft Office programs a must, Marriott systems a plus

 

Physical Demands

  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to lift, bend, and carry 25 lbs.
  • Ability to climb stairs
  • Corrected vision to normal range
  • Ability to drive/transport self and others
  • Ability to travel on occasion for meetings
  • Ability to work long hours as needed

 

Mental Demands

  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction, and provide direction to others
  • Manage differing personalities within the office, the hotel, and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

 

Career Information

Date Posted:
September 21, 2021

Career Category: